Customer Service Excellence Advisor

1 day ago


Oxford, Oxfordshire, United Kingdom Brave Human Capital Group Full time

Job Description

We are seeking an experienced Customer Service Excellence Advisor to join our team at Brave Human Capital Group. As an Account Handler, you will be responsible for delivering exceptional customer service and providing tailored insurance solutions to meet the needs of our clients.

Key Responsibilities:

  • Work with customers to understand their business and personal needs, identifying opportunities to provide relevant insurance products and services.
  • Develop and maintain strong relationships with existing customers, ensuring they receive timely and effective support throughout their policy lifecycle.
  • Collaborate with internal stakeholders to ensure seamless delivery of insurance solutions, meeting or exceeding customer expectations.
  • Stay up-to-date with industry trends and regulatory requirements, applying knowledge to drive business growth and customer satisfaction.

Requirements:

  • Demonstrated customer service excellence and sales acumen, with a strong track record of achieving targets.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Minimum GCSE C grade (or equivalent) in Maths and English, with a focus on numerical and literacy skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a proactive approach to resolving customer issues and improving processes.

Salary Information:

Our client offers a competitive salary of £25,000 - £30,000 per annum, reflecting your skills and experience.



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