Customer Service Executive

6 days ago


Oxford, United Kingdom Graduate Career Solutions Full time

Customer Service ExecutivenSalary: up to £28,000 DOEnLocation: OxfordnOverview:nTo support their rapid growth, our Client is looking for bright and enthusiastic candidates who want to make an immediate impact to their business as a Customer Service Executive at their Facility in Oxford. Perfect role If you’re passionate about delighting your customers and get a real kick out of delivering the very best customer service.nResponsibilities:nDeal directly with customers either by telephone, electronically or face to facenMonitor and expedite customer orders through the business to ensure on time deliverynProactively communicate late deliveries to customersnLiaise with customers to identify production requirementsnCommunicate customer production requirements to the Supply Chain Team agreeing customer delivery datesnHandle and respond efficiently to all general and order specific customer enquiries within 24 hoursnCommunicate and coordinate with internal and third-party stake holdersnFacilitate customer responses across the business within a maximum of 24 hoursnPrepare Management ReportsnProcess and manage customer orders via their MRP systemnAbout you:n· Experience of providing customer service in a Manufacturing or B2B rolen· A passion for delivering exceptional experiences for our customersn· The ability to listen, empathise, build rapport and understanding for our customersn· Someone who enjoys taking ownership of queries to get them resolvedn· Strong verbal and written communication skillsn· A keen eye for detailn· Excellent Computer Literacy skills and the confidence to learn new systemsn· Enjoys working in a team environment



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