Customer Service

5 months ago


Oxford, United Kingdom Oxford Brunch Bar Full time

Responsibilities include greeting and serving customers, taking orders, providing detailed information on menus, multi-tasking various front-of-the-house duties, helping customers with complaints and questions and giving customers information about products and services.

**Job Requirments**
- Providing excellent wait service to ensure satisfaction
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
- Introduces customers to the menu and announces daily or seasonal menu specials
- Answers questions about menu items, ingredients, and pricing
- Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
- Passes customer orders along to kitchen staff for preparation
- Prepares drinks and serves them to customers
- Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
- Maintains familiarity with menu items, specials, and restaurant information
- Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

**Responsibilities**:

- Proven work experience
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit

Pay: £10.00-£12.50 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Employee discount
- Flexitime

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Restaurant: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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