Customer Service Representative

5 days ago


Oxford, Oxfordshire, United Kingdom Skipton Building Society Full time
Job Overview

We are seeking a Customer Service Consultant to join our team at Skipton Building Society. In this role, you will be the first point of contact for customers in our branch, providing exceptional customer service and ensuring that their needs are met.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions
• Act as the first point of contact for customers in the branch
• Proactively contact customers to discuss their needs and provide education on our products and services
• Maintain accurate customer records and identify vulnerable customers for support

Requirements

We are looking for someone with excellent communication and listening skills, who can work well with others and adapt to a fast-paced environment. You will be passionate about delivering exceptional customer service and enjoy meeting new people.

What We Offer

We offer a competitive salary, annual discretionary bonus scheme, and a range of benefits including generous employer pension contributions and access to the Lifeworks wellbeing platform. We also offer two paid volunteering days per year to support our charity initiatives.

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