Customer Service Representative

3 weeks ago


Oxford, Oxfordshire, United Kingdom Skipton Building Society Full time
Customer Service Consultant Role

As a Customer Service Consultant at Skipton Building Society, you will be the first point of contact for customers in branch, providing exceptional service and ensuring that their needs are met. Your enthusiasm and desire to help will shine through in every interaction.

About the Role

Key Responsibilities:

  • Engage with customers to understand their needs and provide tailored solutions.
  • Act as the first point of contact for customers in branch, providing a first-class service.
  • Proactively contact customers to discuss their needs and provide support.
  • Educate customers on our products and services, and the different communication channels they can use to engage with us.
  • Maintain accurate customer records, and identify and support vulnerable customers.

Requirements

We are looking for someone with a passion for delivering exceptional customer service, who enjoys meeting new people and engaging in purposeful conversation. You should have excellent communication, engagement, and listening skills, and be able to work well with others in a 'one-team' mindset. You should also be able to react fast when the day gets busy, and handle a wide variety of different customers with excellent time management skills.

What We Offer

We offer a competitive salary, annual discretionary bonus scheme, and a range of benefits including 25 days standard annual leave, holiday trading scheme, and access to the Lifeworks wellbeing platform. We also offer two paid volunteering days per year, and opportunities to get involved with charity initiatives.

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