Customer Service

1 week ago


Oxford, Oxfordshire, United Kingdom Oxford Brunch Bar Full time

Responsibilities include greeting and serving customers, taking orders, providing detailed information on menus, multi-tasking various front-of-the-house duties, helping customers with complaints and questions and giving customers information about products and services.


Job Requirments

  • Providing excellent wait service to ensure satisfaction
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Inform customers about the day's specials
  • Upsell additional products when appropriate
  • Communicate order details to the Kitchen Staff
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests
  • Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
  • Introduces customers to the menu and announces daily or seasonal menu specials
  • Answers questions about menu items, ingredients, and pricing
  • Takes customers' orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them
  • Passes customer orders along to kitchen staff for preparation
  • Prepares drinks and serves them to customers
  • Collects food orders from the kitchen, verifies that they are correct, and serves them to customers
  • Maintains familiarity with menu items, specials, and restaurant information
  • Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs

Responsibilities:

  • Proven work experience
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organisational and multitasking skills, with the ability to perform well in a fastpaced environment
  • Active listening and effective communication skills
  • Team spirit

Pay:
£10.00-£12.50 per hour

Expected hours:
No less than 40 per week

Benefits:

  • Employee discount
  • Flexitime

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Loyalty bonus
  • Performance bonus

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Restaurant: 2 years (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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