Aftersales Customer Service Administrator

4 months ago


Leeds, United Kingdom Bagnall Hopkins Recruitment Limited Full time

**Customer Service Coordinator**

**Monday - Friday 9am - 5.30pm**

You will portray professionalism and confidence and be able to build and maintain close relationships with our customers. As an integral part of the job you will be required to provide customers with an excellent level of service ensuring efficiency of order processing, query resolution and problem solving. As an aftersales coordinator you'll be confident in accepting ownership of issues through to resolution by keeping customers updated.

**Key Responsibilities**
- Plan field engineer routes
- Dealing with incoming post installation customer telephone and e mail queries and following up in a proactive and expedient manner
- Possess, or have the ability to learn quickly, technical knowledge on the manufacture, working and installation of glazing industry products
- Dealing with customer queries and complaints offering advice and guidance on resolution
- Collaborate with all relevant internal departments including Sales, Installations and Aftersales
- Build specific product knowledge
- Efficient management of customer orders via established Company processes

**Experience and Qualifications required**
- Previous experience in a multi-channel Customer Service environment.
- A confident and polite telephone manner.
- Maths & English GCSE or equivalent grades A-C or 4-9.
- Excellent time management and personal organisation skills.
- Ability to work towards strict and demanding deadlines.
- To succeed in the role, you will need to be professional, flexible and have a proactive can-do attitude to work

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

For Bagnall Hopkins’ GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 14588


  • Aftersales Coordinator

    4 months ago


    Leeds, United Kingdom Howard Civil Engineering Full time

    **Responsible to**: Technical & Commercial Director & Aftersales Manager **Responsible for**: Completing all administration tasks for the Aftersales Department, receiving handover from the sales team and continually strive to deliver first class customer service. - Roles and Responsibilities:_ - To liaise with all customers and sub-contractors to establish...


  • Leeds, United Kingdom Express Bi Folding Doors Full time

    **Customer Services** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. Due to phenomenal growth we are looking to recruit an experienced Customer Service Coordinator to join our busy team. You will portray professionalism...


  • Leeds, Leeds, United Kingdom Harte Consulting ltd Full time

    Aftersales Director OpportunityHarte Recruitment invites experienced sales leaders to apply for the role of Aftersales Director. This exciting opportunity is based in Leeds and involves leading the aftersales team, optimising sale processes, and ensuring smooth, high-value property transactions while maintaining exceptional customer service and compliance...


  • Leeds, Leeds, United Kingdom Harte Consulting ltd Full time

    Aftersales Director OpportunityHarte Recruitment invites experienced sales leaders to apply for the role of Aftersales Director. This exciting opportunity is based in Leeds and involves leading the aftersales team, optimising sale processes, and ensuring smooth, high-value property transactions while maintaining exceptional customer service and compliance...

  • Aftersales Advisor

    4 months ago


    Leeds, United Kingdom Available Car Limited Full time

    We are looking for an aftersales advisor to join our busy team, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality. **Our Benefits**: - £25,000 per annum - 24 days holiday...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Full time

    About the RoleWe are seeking an experienced Aftersales Coordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.Key ResponsibilitiesCollaborate closely with Area Sales Managers to ensure efficient management of sales orders.Maintain clear and open...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Full time

    About the RoleWe are seeking an experienced Aftersales Coordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.Key ResponsibilitiesCollaborate closely with Area Sales Managers to ensure efficient management of sales orders.Maintain clear and open...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Yorkshire Full time

    Job Title: Sales and Aftersales Co-ordinatorWe are seeking an experienced Aftersales Co-ordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.Key Responsibilities:Collaborate closely with Area Sales Managers to ensure efficient management of sales...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Yorkshire Full time

    Job Title: Sales and Aftersales Co-ordinatorWe are seeking an experienced Aftersales Co-ordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.Key Responsibilities:Collaborate closely with Area Sales Managers to ensure efficient management of sales...

  • Aftersales Manager

    1 month ago


    Leeds, United Kingdom Vantage Lexus Full time

    New opportunity not to be missed!Vantageare looking for anAftersales Managerto join our team based inLexus Leeds. In return you will receive a competitive salary of upto£53,000per annumincluding OTE bonusand excellent benefits!Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for an...


  • Leeds, Leeds, United Kingdom Technical Resource Solutions Ltd Full time

    Technical Resource Solutions Ltd is seeking a skilled Area Aftersales Manager to join their team. As a key member of the organization, you will be responsible for leading the aftersales function and driving business growth through exceptional customer service and support. Key responsibilities include: * Developing and implementing strategies to improve...


  • Leeds, Leeds, United Kingdom Technical Resource Solutions Ltd Full time

    Technical Resource Solutions Ltd is seeking a skilled Area Aftersales Manager to join their team. As a key member of the organization, you will be responsible for leading the aftersales function and driving business growth through exceptional customer service and support. Key responsibilities include: * Developing and implementing strategies to improve...


  • Leeds, Leeds, United Kingdom Technical Resource Solutions Ltd Full time

    Area Aftersales Manager OpportunityWe are seeking a skilled Area Aftersales Manager to join our team at Technical Resource Solutions Ltd. As a key member of our sales team, you will be responsible for driving parts and service sales in the North of England.Your Key Responsibilities:Attend customer sites to promote service and parts salesMaintain and develop...


  • Leeds, Leeds, United Kingdom Technical Resource Solutions Ltd Full time

    Area Aftersales Manager OpportunityWe are seeking a skilled Area Aftersales Manager to join our team at Technical Resource Solutions Ltd. As a key member of our sales team, you will be responsible for driving parts and service sales in the North of England.Your Key Responsibilities:Attend customer sites to promote service and parts salesMaintain and develop...


  • Leeds, United Kingdom ERE Property Full time

    You will also act as support for the sales team & work as part of a sales progression team to ensure the sales process is kept as streamline as possible. Improving operational procedures within the sales team & to provide high standard of after Sales care to our clients to maximise repeat business. You will take responsibility & accountability for delivering...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Full time

    About the RoleWe are seeking an experienced Aftersales Coordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.Key ResponsibilitiesCollaborate closely with Area Sales Managers to ensure seamless sales order management.Maintain clear communication...


  • Leeds, Leeds, United Kingdom Mpeople Recruitment Full time

    About the RoleWe are seeking an experienced Aftersales Coordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.Key ResponsibilitiesCollaborate closely with Area Sales Managers to ensure seamless sales order management.Maintain clear communication...

  • Aftersales Coordinator

    4 months ago


    Leeds, United Kingdom Express Bi Folding Doors Full time

    **Aftersales Coordinator** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. Due to phenomenal growth we are looking to recruit an experienced Route Planning Co-ordinator within our busy Aftersales department. You will...


  • Leeds, United Kingdom BCA Full time

    **_Job Role - Aftersales Administrator (Part Time)_** **_Salary - £13.29 an hour (£13,859 Salary)_** **_Location - BCA Leeds_** **_Working Hours - 20_**_ hours a week from 09:00-17:00 Monday, Tuesday and 08:00-13:00 Saturday_** **_We are flexible with our starting/finishing time on Monday and Tuesdays._** **_Type of Employment - Permanent _** **Join...

  • Aftersales Advisor

    4 months ago


    Leeds, United Kingdom Express Bi Folding Doors Full time

    **Aftersales** We are one of the UK’s fastest growing specialist glazing solution providers offering high quality products manufactured in house and installed nationwide by our expert fitting teams. You will portray professionalism and confidence and be able to build and maintain close relationships with our customers. As an integral part of the job you...