Aftersales Coordinator

3 weeks ago

Leeds, United Kingdom Howard Civil Engineering Full time

**Responsible to**: Technical & Commercial Director & Aftersales Manager

**Responsible for**: Completing all administration tasks for the Aftersales Department, receiving handover from the sales team and continually strive to deliver first class customer service.
- Roles and Responsibilities:_
- To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
- To be professional, courteous and punctual in all dealings with customers and our external partners.
- Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
- Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
- Ensure all materials and Labour that is required is available prior to works starting.
- Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied.
- Plan and monitor the work of the Aftersales Manager in advance to ensure continuation of work.
- Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Aftersales Manager.
- Produce all relevant documentation relating to customer care accurately and in a timely manner.
- Responsible for updating internal system in a timely and efficient manner to ensure accuracy of customer database.
- Maintain an efficient, effective filing system.
- Monitor and report to the Aftersales Manager the performance of the sub-contractors.
- Report any continually occurring problems encountered by the Aftersales Manager to ensure these can be rectified and the source of the problem identified.
- Effectively liaise with management, sub-contractors and suppliers to ensure minimum response times to customer care issues.
- Take ownership of ClixFix and drive for full utilisation.
- Assist the Aftersales Manager within all aspects of their job role.
- Ad-hoc administration tasks to be requested by the Technical & Commercial Director.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home

Schedule:

- Flexitime
- Holidays
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Aftersales: 5 years (required)
- Housing/Residential: 3 years (required)

Work Location: Hybrid remote in Leeds

Reference ID: EMRAS01

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