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Sales and Aftersales Coordinator

2 months ago

Leeds, Leeds, United Kingdom Mpeople Recruitment Full time
About the Role

We are seeking an experienced Aftersales Coordinator to join our team in Leeds. As a key member of our sales team, you will be responsible for delivering exceptional day-to-day sales and administration support.

Key Responsibilities
  • Collaborate closely with Area Sales Managers to ensure seamless sales order management.
  • Maintain clear communication channels with internal departments to ensure efficient sales order processing.
  • Respond to customer requests via email and telephone, utilizing our CRM system to provide prompt and effective resolutions.
  • Provide pre-sales support, escalating complex inquiries to technical specialists or business development teams as needed.
  • Assist customers throughout the purchase process, addressing any challenges that may arise.
  • Coordinate transport partner collections to ensure a smooth customer experience.
  • Take a proactive approach in cultivating strong relationships with customers, contributing to sales growth and identifying business opportunities.
  • Manage stock availability, including backorder management, to guarantee efficient order fulfillment.
  • Promptly communicate updates to customers and internal teams, providing regular status reports for enhanced transparency.
What We Offer

We offer a competitive salary, enhanced pension scheme, and a range of benefits, including free life assurance cover, sick pay scheme, and 30 days holiday plus bank holidays.

Our client is a leading company in the industry, and this role offers a unique opportunity to join a dynamic team and contribute to their success.

If you are a motivated and experienced Aftersales Coordinator looking for a new challenge, please forward your CV for consideration.