Customer Support Data Entry Administrator

4 months ago

Andover, United Kingdom Stannah Full time

We are recruiting for a **Customer Support Administrator** to work within our Stairlifts Division supporting UK and overseas distributors. This is a 12 months fixed term contract.

The **Customer Support Administrator **position will be based in Andover, Hampshire on the Portway Industrial Estate.

We are looking for an** Administrator** who has strong organisational skills, with a high level of attention to detail, who is able to communicate effectively with UK and non-UK internal and external customer groups.

To be successful in this role you’ll need to be motivated and have a customer centric approach to your work. Previous experience working with Customer support role is desirable. You will also need to be comfortable with decision making, planning and prioritising your own workload.

**Responsibilities**:

- Document warranty returns and arrange part return to suppliers.
- Communicate late orders with distributors.
- Capture team KPI’s and produce measure reports.
- Raise purchase orders, invoices and credits.
- Communicate and collate data on retrofits.
- Send business communications.
- Attend meetings on behalf of team.
- Assist with reviewing and updating processes.
- Maintain the customer database.
- Answer phone calls.
- Respond to customer enquiries.
- Undertaking any other reasonable duties associated with customer support.

**Company Information**:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

**Benefits Include**:

- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Company Sick Pay
- Enhanced maternity and paternity provision
- Free parking

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