Customer Refunds Administrator
4 months ago
Kingswood Group are currently recruiting for a Customer Refunds Administrator for a growing business in the Braintree area.
Working within the finance team, this role will be managing the refund process for the team, an important and key role.
**Duties will include;**
- Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on internal systems
- Dealing with all refund related queries
- Calling customers to process partial Chip and Pin refunds
- Issuing of cheques to customers
- Ensuring the correct fees are applied
- Improving systems
- Assisting the wider Finance team with ad hoc queries
**Ideal attributes**:
- Good IT/system skills
- Accurate data entry
- Personable and able to communicate at all levels within the business
- Customer service experience
- Able to help define and roll out process improvements
- Finance administration
**Benefits**:
- 25-days holiday
- On-site canteen
- Pension
- Employee Assistance Programme
- Summer Party & Christmas Party
- Pay-day breakfast
- Fruit Wednesdays
- Free parking
- Eye exam covered (up to £30)
- Yearly flu jabs
- 25% discount on products
- £100 maternity/paternity voucher on birth of newborn
- £100 wedding gift voucher
- Day off for child’s first day at school
- Break out area for lunch
This is an interesting company that offers a pleasant office culture and plenty of opportunity to grow and progress.
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