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Customer Service Representative
2 months ago
WE Talent is currently supporting an exciting business in Braintree with their search for Customer Service Advisors to join their experienced team.
This position is working at the company's modern premises, providing training and ongoing career support.
The ideal candidate will have a drive to support customers and strive for customer service excellence.
Key Responsibilities- Liaise with customers via telephone and email, ensuring timely communication.
- Aim to resolve issues on first contact.
- Support with administrative tasks, such as sending invoices and delivery notes.
- Meet customer service goals by hitting individual targets and objectives.
- Handle customer queries politely and empathetically, resolving queries on the first attempt.
- Deal with challenging customers and follow the complaints process when needed.
- Build a good relationship with customers.
- Provide excellent service to retain current customers and reduce refunds and compensation.
- Collaborate with other teams to maintain high service levels.
- Work with third-party suppliers to quickly resolve issues.
- Take advantage of opportunities to recommend additional products or services when appropriate.
- Previous experience in customer support is essential (ideally phone-based but open to other options).
- Computer literacy with the ability to learn new technology.
- Empathetic, supportive, and patient.
- Ability to multitask and work under pressure.
- Previous complaint support experience.
- Excellent verbal and written communication skills.
- A strong team player with a willingness to support colleagues.
- 24 days holiday + bank holidays (increases with service).
- Salary progression and the opportunity to earn a team bonus.
- Free parking.
- Company pension.
- Great company events and team building.
This role may suit Call Handlers, Emergency Call Handlers, Customer Support, Retail, Customer Service Advisors, Contact Centre, or Complaints Handlers.
Please note that this is an onsite role with no remote working available.
