Customer Service Representative

3 weeks ago


Braintree, Essex, United Kingdom Fusion Lifestyle Full time
About the Role

Fusion Lifestyle is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, managing customer relationships, and driving sales and customer retention.

Key Responsibilities
  • Provide a warm and professional welcome to customers, ensuring a positive first impression of our leisure centre.
  • Manage customer relationships, proactively driving membership sales and customer retention.
  • Process transactions, manage customer sales and bookings, and ensure accurate information is provided to customers.
  • Assist in the development of programming, including innovative ideas and initiatives to meet customer demands.
  • Manage complaints in a sensitive manner, promptly and politely, in accordance with company guidelines.
  • Process and prepare food and drink orders, assisting with service when required.
  • Present and sell food and drink stock to customers in a friendly, efficient, and timely manner.
What We Offer

Fusion Lifestyle offers attractive employee benefits, competitive rates of pay, and extensive training and development opportunities. We are committed to providing a positive and supportive work environment, where you can grow and develop your skills and career.

If you are a motivated and customer-focused individual with excellent communication and interpersonal skills, we would love to hear from you. Please click on the link to apply.



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