Customer Service Representative

6 days ago

Braintree, Essex, United Kingdom WE Talent Full time

Job Opportunity at WE Talent

We are currently supporting an exciting business in the customer service industry with their search for experienced professionals to join their team.

This position is based at the company's modern premises, providing training and ongoing career support.

Our client is looking for individuals who have a drive to support customers and strive for customer service excellence.

This role will be representing the company brand, and we are seeking candidates with professionalism who can align with their company values.

This is a full-time, permanent position, working 5 days a week during office hours, with approximately 2 weekend dates a month (with a day off in the week).

Key Responsibilities:

  • Liaising with customers to ensure effective communication and issue resolution.
  • Aiming to resolve issues on first contact.
  • Supporting with administrative tasks, such as sending invoices and delivery notes.
  • Meeting customer service goals by hitting individual targets and objectives.
  • Handling customer queries politely and empathetically, and attempting to resolve queries on the first attempt.
  • Dealing with challenging customers and following the complaints process when necessary.
  • Building a good relationship with customers.
  • Providing excellent service to retain current customers and reduce refunds and compensation.
  • Assisting other teams with calls and tasks to maintain high service levels.
  • Collaborating with third-party suppliers to quickly resolve any issues.
  • Taking advantage of opportunities to recommend additional products or services when appropriate.

Requirements:

  • Previous experience in customer support is essential (ideally phone-based but we are open).
  • Computer literacy with the ability to learn new technology.
  • Empathetic, supportive, and patient.
  • Ability to multitask and work under pressure.
  • Previous complaint support experience.
  • Excellent verbal and written communication skills.
  • A strong team player with a willingness to support colleagues.

The Package:

  • 24 days holiday + bank holidays (increases with service).
  • Salary progression and the opportunity to earn a team bonus.
  • Free parking.
  • Company pension.
  • Great company events and team building.

This role may suit: Call Handlers / Emergency Call Handlers / Customer Support / Retail / Customer Service Advisors / Contact Centre / Complaints Handlers.

Please note: This is an onsite role - no remote working available.

  • Customer Service Representative

    7 days ago

    Braintree, Essex, United Kingdom WE Talent Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at a dynamic business in Braintree. This is an exciting opportunity to work in a modern premises, receive comprehensive training, and enjoy ongoing career support.This role is ideal for someone who is passionate about delivering exceptional...

  • Customer Service Representative

    2 days ago

    Braintree, Essex, United Kingdom Pavers Full time

    About PaversPavers is a leading footwear retail business with a rich history of over 50 years. As a family-run business, we pride ourselves on our commitment to sustainability and our dedication to doing the right thing by our people and the planet.We operate over 190 stores across the UK and Ireland, including the renowned Jones Bootmaker and Herring Shoes...

  • Customer Service Representative

    2 days ago

    Braintree, Essex, United Kingdom Pavers Full time

    About PaversPavers is a leading footwear retail business with a rich history of over 50 years. As a family-run business, we pride ourselves on our commitment to sustainability and our dedication to doing the right thing by our people and the planet.We operate over 190 stores across the UK and Ireland, including the renowned Jones Bootmaker and Herring Shoes...

  • Customer Service Representative

    5 days ago

    Braintree, Essex, United Kingdom Pavers Full time

    About PaversPavers is a leading footwear retail business with a rich history of over 50 years. As a family-run company, we pride ourselves on our commitment to sustainability and community involvement.Our MissionWe strive to deliver exceptional customer service and provide a welcoming environment for our customers. Our team is dedicated to helping customers...

  • Customer Service Representative

    6 days ago

    Braintree, Essex, United Kingdom Pavers Full time

    About PaversPavers is a leading footwear retail business with a rich history of over 50 years. As a family-run company, we pride ourselves on our commitment to sustainability and community involvement.Our MissionWe strive to deliver exceptional customer service and provide a welcoming environment for our customers. Our team is dedicated to helping customers...

  • Customer Service Representative

    2 weeks ago

    Braintree, Essex, United Kingdom Pavers Full time

    About PaversPavers is a leading footwear retail business with a rich history spanning over 50 years. As a family-run company, we pride ourselves on our commitment to sustainability and our dedication to providing exceptional customer service.Our ValuesWe believe in creating a nurturing environment for our colleagues to learn, grow, and thrive. Our supportive...

  • Customer Service Representative

    2 weeks ago

    Braintree, Essex, United Kingdom Pavers Full time

    About PaversPavers is a leading footwear retail business with a rich history spanning over 50 years. As a family-run company, we pride ourselves on our commitment to sustainability and our dedication to providing exceptional customer service.Our ValuesWe believe in creating a nurturing environment for our colleagues to learn, grow, and thrive. Our supportive...

  • Customer Service Representative

    2 days ago

    Braintree, Essex, United Kingdom White Stuff Full time

    Role OverviewAs a Customer Host at White Stuff, you will be the face of our brand, providing exceptional customer service and creating a welcoming environment for our customers. You will be passionate about Retail and Fashion, with a determination to go the extra mile to ensure our customers have the best experience in our shops.Key ResponsibilitiesEnsure...

  • Customer Service Representative

    2 days ago

    Braintree, Essex, United Kingdom White Stuff Full time

    Role OverviewAs a Customer Host at White Stuff, you will be the face of our brand, providing exceptional customer service and creating a welcoming environment for our customers. You will be passionate about Retail and Fashion, with a determination to go the extra mile to ensure our customers have the best experience in our shops.Key ResponsibilitiesEnsure...

  • Customer Service Representative

    2 weeks ago

    Braintree, Essex, United Kingdom White Stuff Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Host to join our team at White Stuff. As a Customer Host, you will be the face of our brand, providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.Key ResponsibilitiesProvide a warm and welcoming environment for our customers,...

  • Customer Service Representative

    6 days ago

    Braintree, Essex, United Kingdom Focus Resourcing Full time £11

    Job DescriptionJob Title: Customer CareJob Type: Part-timeHours: 14 hours per weekRate: £44 per hourLocation: On-site at an established Christian CharityJob Summary:We are seeking a highly motivated and organized Part-time Assistant to join our team at Focus Resourcing. As a General Support Specialist, you will be responsible for providing exceptional...

  • Customer Service Representative

    5 days ago

    Braintree, Essex, United Kingdom Focus Resourcing Full time £11

    Job DescriptionJob Title: Customer CareJob Type: Part-timeHours: 14 hours per weekRate: £44 per hourLocation: On-site at an established Christian CharityJob Summary:We are seeking a highly motivated and organized Part-time Assistant to join our team at Focus Resourcing. As a General Support Specialist, you will be responsible for providing exceptional...

  • Christmas Customer Service Representative

    4 days ago

    Braintree, Essex, United Kingdom Boots Full time

    About the RoleWe are seeking a skilled and enthusiastic Christmas Customer Advisor to join our team at Boots. As a Christmas Customer Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide excellent customer service, answering...

  • Customer Service Sales Representative

    4 weeks ago

    Braintree, Essex, United Kingdom WH Smith Retail Holdings Limited Full time

    Job OverviewSales Assistant - WHSmithContract Type: PermanentWorking Hours: 12 hours per week (Saturday 8 hours, Sunday 4 hours)As a Sales Assistant, you will play a vital role in delivering outstanding customer service while working independently or collaboratively to uphold our high store standards. We aim for both our customers and team members to feel...

  • Retail Sales Representative

    4 weeks ago

    Braintree, Essex, United Kingdom Columbia Full time

    Retail Sales Representative At Columbia, we share your enthusiasm for the great outdoors. Our products are available globally, but we take pride in our roots in the Pacific Northwest, where nature inspires our innovation. Every item we create and every action we take is guided by our founder Gert Boyle's philosophy: "It's perfect. Now make it better."...

  • Retail Sales Representative

    4 weeks ago

    Braintree, Essex, United Kingdom The North Face Full time

    Position Overview: The Retail Sales Representative plays a vital role in achieving store objectives by creating an unforgettable shopping journey for customers. This is accomplished through exceptional customer service and a commitment to upholding the highest standards of store presentation and operations. The representative embodies the brand's image...

  • Retail Sales Representative

    5 days ago

    Braintree, Essex, United Kingdom The North Face Full time

    Position Overview: The Retail Sales Representative plays a vital role in achieving store objectives by creating an unforgettable shopping journey for customers. This is accomplished through exceptional customer service and a commitment to upholding the highest standards of store presentation and operations. The representative embodies the brand's image...

  • Retail Sales Representatives

    4 weeks ago

    Braintree, Essex, United Kingdom Skopes Full time

    Retail Sales Representatives Flexible working hours available Skopes Menswear is a prominent retailer in menswear, boasting over 50 locations across the UK and a legacy of more than 75 years in the industry. As the company continues to grow, we are on the lookout for skilled Retail Sales Representatives to join our team in a new menswear outlet. This...

  • Customer Support Specialist

    7 days ago

    Braintree, Essex, United Kingdom WE Talent Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at a dynamic business in Braintree. This is an exciting opportunity to work in a modern premises, receive comprehensive training, and enjoy ongoing career support.This role is ideal for someone who is passionate about delivering exceptional...

  • Braintree Retail Sales Representative

    4 weeks ago

    Braintree, Essex, United Kingdom Primark Full time

    Job TitleRetail Sales Representative (Stockroom Shift)Company OverviewAt Primark, we are dedicated to delivering stylish and affordable fashion to our clientele with enthusiasm, high standards, and care. Join us as a Stockroom Retail Sales Representative and contribute to our committed team.Job DescriptionKey ResponsibilitiesMaintain an organized and...