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About Pavers
Pavers is a leading footwear retail business with a rich history of over 50 years. As a family-run business, we pride ourselves on our commitment to sustainability and our dedication to doing the right thing by our people and the planet.
We operate over 190 stores across the UK and Ireland, including the renowned Jones Bootmaker and Herring Shoes brands. Our stores are designed to provide a welcoming and engaging environment for our customers and colleagues alike.
Our Values
We believe in investing in our people and providing them with the tools and support they need to succeed. Our values are built around our commitment to customer service, teamwork, and sustainability.
Job Summary
We are seeking a Customer Service Representative to join our team in Braintree Village. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and maintaining a friendly and engaging attitude.
Key Responsibilities
- Deliver exceptional customer service and resolve customer complaints in a professional and courteous manner.
- Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs in the process.
- Be self-aware, able to question, learn, and take responsibility for yourself.
- Be a team player, maintaining a friendly, engaging, and positive attitude.
- Support the maintenance of store standards, product placements, and stockroom.
Benefits
- Generous Staff Discount scheme, some of which can be shared with your family and friends.
- Holiday Entitlement which increases with service.
- Company Contribution Pension.
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
- Access to wellbeing and financial support through RetailTRUST.
About You
We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. You will have previous experience in a sales or customer-facing role and be able to work well in a fast-paced environment.
What We Offer
We offer a competitive hourly rate, opportunities for career progression, and a supportive and nurturing environment to learn and grow.
