Customer Service Representative

3 days ago


Braintree, Essex, United Kingdom White Stuff Full time

Role Overview

As a Customer Host at White Stuff, you will be the face of our brand, providing exceptional customer service and creating a welcoming environment for our customers. You will be passionate about Retail and Fashion, with a determination to go the extra mile to ensure our customers have the best experience in our shops.

Key Responsibilities

  • Ensure that our customers feel welcome and at ease in our shops
  • Pick up on customer buying signals to ensure that we are meeting the customer's needs
  • Ensure that product presentation and shop visual standards are always excellent
  • Understand the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
  • Use knowledge of promotions or discounts available to inform our customers and increase sales
  • Introduce customers to multichannel shopping through More Ways to Shop
  • Assist in events, including customer events and preview evenings
  • Respond to customer feedback and queries when needed, ensuring the customer is always happy
  • Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
  • Understand our approach to Ethical Sourcing to be able to explain this to our customers

Additional Responsibilities

  • Ensure key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
  • Process deliveries efficiently and ensure that on the shop floor products are replenished and always available for customers

Benefits

  • Quarterly bonus opportunity
  • Up to 28 days holiday per annum
  • 2 days (paid – contracted hours) per year to volunteer in the local community
  • 50% discount
  • Annual uniform allowance
  • BUPA Dental Insurance
  • Healthcare cash plan and Life Assurance
  • Interest free season ticket loan
  • Pension Contribution

Working Hours

8 Hours Per Week



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