Refund Administrator

3 months ago

Braintree, United Kingdom CARECO UK LTD Full time

CareCo UK Ltd have a fantastic opportunity for a Refund Administrator to join our Finance Department within our Headquarters in Great Notley, Braintree.

Our Refund Administrator will be responsible for and take full ownership of processing customer refunds through our bespoke computer software.

**What are my responsibilities?**
- Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on our CRM software.
- Dealing with all refund related queries and CRM activities.
- Calling customers to process partial Chip and Pin refunds.
- Issuance of cheques to customers if paid by cash or mail order.
- Ensuring the correct fees are applied to refunds before processing.
- Working with internal software trainers to improve employee training in respect processing and recording refunds.
- Liaising with our Systems department to identify CRM developments to further improve the refunds process.
- Assisting the wider Finance team with ad hoc queries.

**What is required of me?**
- Personable and able to communicate at all levels within the business.
- Demonstrable experience in a commercial environment interacting with other departments.
- Able to help define and roll out process improvements.
- Strong work ethic and a desire to challenge and be challenged.

**What do CareCo offer me?**
- Salary ranging up to £28,000, depending on experience
- 30-days annual leave (includes bank holidays), with extra days holiday awarded to long-standing employees
- A bespoke employee benefits programme
- Free parking

**Job Types**: Full-time, Permanent

Pay: Up to £28,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Braintree: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (preferred)

Work Location: In person

Reference ID: Refund Administrator - Braintree

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