Guest Services Apprentice

7 months ago

London, United Kingdom Inspiro Learning Full time

_**Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel**_

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

**Position Summary**

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

**Responsibilities**: Here's what your journey with us entails
- Every guest interaction should be personalised, and special - you can make this happen by taking ownership of each guest interaction, listening for cues, and following up on cues to deliver a memorable experience.
- Contact appropriate individual or department (e.g., Guest Experience, Front Desk, Housekeeping, Engineering, Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
- Attend and actively participate in all required training sessions including shift briefings. There will be regular knowledge tests to be sure your knowledge is where it needs to be in a five-star environment.
- Work as a strong and committed team member and colleague, as well as proactively nurture all relationships.
- Support all new team members by sharing knowledge, experiences, St Pancras Stories.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Perform other reasonable job duties as requested by Supervisors.

**Qualifications**:

- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Previous experience in customer service is preferred.

**What is in it for you**:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free St. Pancras Experience for you and a guest, including breakfast.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefit

Apprenticeship Highlights:

- You will gain a nationally recognised Level 2 Hospitality Team Member qualification.
- You will receive on-site training with an award-winning training provider who will support and guide you throughout your apprenticeship journey.
- Gain essential life skills.
- Gain confidence.

To become an apprentice, you must:

- Be 16 years or over.
- Not already be in full-time education.
- You can start an apprenticeship whether you’re starting your career, want a change. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

- Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
- Learn and train for a specific job.
- Get paid and receive holiday leave.
- Get hands-on experience in a real job.
- Study for at least 20% of your working hours.
- Complete assessments during and at the end of your apprenticeship

What is an apprenticeship?
- An apprenticeship is a real job where you learn, gain experience, and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.

**Job Types**: Full-time, Apprenticeship

Pay: £457.60 per week

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- On-site gym

Work Location: In person

  • Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome **a **high**ly** motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in **London**.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our awarding team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service...

  • Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Ambassador - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...

  • Guest Services Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul’s in London. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time,...

  • Guest Service Agent

    7 months ago

    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...

  • Hospitality and Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassadors **to join our Rapport team at one of our prestigious client offices in **London**. **The role is a mix of Hospitality and Reception**. Our client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients,...

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in 9 Elms.** You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day. This...

  • Guest Service Agent

    7 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** #LI-IV1 Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of...

  • Receptionist / Guest Service Ambassador (Omgsa)

    49 minutes ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction**We are hiring a Welcome Host **to provide excellent service to clients and customers and support with events when needed.** Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes...

  • Guest Service Agent

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Guest Services Host

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Host to join our vibrant and friendly Rapport team, based in our Client’s near Blackfriars. Our Client is an ever-expanding global American banking and financial services corporation. The Guest Services Host is an integral part of our European Headquarter's operational success. You will be the face of...

  • Guest Service Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are hiring a Guest Service Ambassador **to provide excellent service to clients and customers.** Our client is a global media, marketing, and corporate communications company where not a single day is the same! It is a fun and quirky environment and the building is based in the heart of London, at a ten minutes walk from London Bridge....

  • Guest Service Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting Guest Services Ambassadors who specialise in Hospitality join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00...

  • Guest Services Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms.** You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single...

  • Guest Services Ambassador

    7 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting an Guest Service Ambassador to be part of the Rapport team, based at our client's office in Nine Elms.** You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single...

  • Guest Services Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Guest Services Ambassador to join the Rapport team at our client’s offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...

  • Guest Services Ambassador

    6 months ago

    London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Guest Services Ambassador to join the Rapport team at our client’s offices located near Southwark and London Bridge. The client is an American global media, marketing and corporate communications holding company, and you will play a crucial role in supporting the different parts of the business including Reception...