Band 2 Ward Clerk

7 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen for 2 dynamic individuals to join our busy patient administration team, at Birmingham Heartlands Hospital.

We have 1 full time, and 1 part time Ward Clerk positions available:

- 37.5 hrs per week (Mon - Fri) [0800 - 1600] based on an elderly care ward.
- 22.5 hrs per week (Mon - Sun) [0730 - 2000 and 1130 - 0000] No set days, you would receive a 4 week roster six weeks in advance. You would work 2 shifts per week, inclusive of some bank holidays - based on the busy Paediatric Assessment Unit.

**Main duties, tasks & skills required**:
The post holder will need to be able to demonstrate excellent communication skills, be patient, focused and have a positive attitude. In addition, they require an excellent telephone manner and good IT skills, with the ability to handle a variety of tasks under pressure. The role also requires the ability to be standing for long periods, collecting and lifting patient notes.

You would need to be able to work as part of a team, but also be able to work unsupervised, using your own initiative and reporting skills. You will have excellent organisational and time keeping skills, which are essential for this position.

Full training will be provided.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
1.Communication:

- Accurately record telephone messages and other enquiries and refer as appropriate.
- Provide effective communication and problem solving both face to face and via telephone.
- Deal effectively with other departments, making appointments and booking transport.
- Liaise with bed management and the admissions department with regards to patient admissions, transfers and discharges.
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

2.Analytical and Judgemental Skills/Freedom to Act:

- Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
- Ability to recognise situations that should be referred onto the Senior Sister/Ward Manager and take prompt and appropriate action

3.Planning and Organisational Skills:

- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
- Undertake work that has been prioritised by the Senior Sister/Ward Manager

4.Policy and Service Responsibilities:

- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
- Receive and open incoming post and act as required.
- Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services.

5.Responsibility for financial and Physical Resources:

- Have a personal duty of care for all equipment and resources used.
- Maintain stock control of stationery / clinical supplies.
- Ensure the safe keeping of patients valuables in line with Trust Policy.

6.Responsibility for Staff:

- Participate in the induction and training of all new members of staff.
- Demonstrate own activities to new / less experienced staff.

7.Responsibility for Information:

- Be responsible for confidentiality in line with Trust policy and procedures.
- Accurately input data/confidential data using a variety of Trust IT systems in a t

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