Band 2 Ward Clerk

5 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
This will be working 4 days on and then 4 days off, including weekends and bank holidays.

Post = Hours 08.00am to 4.00 p.m. - 26.25 hours

Post = Hours 2130pm to 0230 a.m. - 17.5 hours

The hours and days are non-negotiable due to service need.

**Main duties, tasks & skills required**:
As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system PAS Oceano at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C)
- Previous clerical experience working in a customer facing environment

**Desirable**:

- Customer Service level 2

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of using IT systems

**Desirable**:

- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Ability to travel to multiple sites
- Ability to handle cash & valuables
- Ability to work under pressure and deal with stressful situations

**Disclosure and Barring Service Check**:

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