Ward Clerk/administrator

5 months ago

Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

The Royal Orthopaedic Hospital (ROH) is a centre of excellence for the treatment of a range of orthopaedic conditions and we continue to be at the forefront of orthopaedic care. The Trust is the largest provider of elective orthopaedic surgery in the UK and provides routine and specialist orthopaedic services.

We take genuine pride in our friendly approach and treat others with respect and honesty - a philosophy that is reflected in the outstanding level of care we deliver to our patients and as a specialist elective hospital, we continue to push boundaries to deliver the best care possible. We’re on a mission to become the first choice for orthopaedic care.

The role will have a strong emphasis on data quality, customer care and taking a lead role in maintaining accurate patient notes and data both on the Trust’s electronic systems and in the patient’s medical records. The ward clerk is the first point of contact in welcoming and answering patients / visitor queries on the ward. They will provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trust’s Vision & Values are essential.

1. Ensure all medical records are tracked in and out of the department.
2. Filing clinic letters in notes
4. Collecting and deliver medical records from all departments.
5. Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.
6. Liaising with Medical Records, Appointments and relevant departments.
7. Confirming admission
8. Filing
9. Answer incoming calls, dealing with enquiries/queries redirecting calls where necessary
10. Ensuring booking forms are collected daily for the team
11. Photocopying
12. Ordering stationery
13. Book hospital transport where necessary
14. File all case notes correctly documenting appointment times and discharge date and complete admission book with all relevant information. Returning notes to the coding office
15. Provide administrative advice and support, i.e. typing of letters as required by the ward manager/sister/matron.
16. Mandatory Training
17. Take part in PDR each year

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

**Criteria**: The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good IT skills with a high level of accuracy and the ability to work individually and as part of a team. The interview process will include assessments on literacy and numeracy as well as IT skills.

This is a fantastic opportunity for an administrative clerical position for someone who is passionate about making a real difference to our patients’ lives and contributing to their patient journey.

For a detailed job description & list of main responsibilities, please see the attached job description document.

  • Ward Clerk

    5 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    The Patient Administration Services Team, based at the Birmingham Children’s Hospital, has an opportunity for a 30 hours Patient Admin Services Ward Clerk. This is an exciting opportunity for individuals who are looking for a different challenge and are keen to develop new skills whilst working within multi-skilled teams. The successful applicant will be...

  • Ward Clerk

    5 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    The Patient Administration Services Team, based at the Birmingham Children’s Hospital, has an opportunity for a 30 hours Patient Admin Services Ward Clerk. This is an exciting opportunity for individuals who are looking for a different challenge and are keen to develop new skills whilst working within multi-skilled teams. The successful applicant will be...

  • Ward Clerk

    5 months ago

    Birmingham, United Kingdom Medic Finder Ltd Full time

    Ward Clerk **Duties**: - Answering phone calls and directing them to the appropriate departments or individuals - Assisting with patient admissions and discharges - Maintaining and updating patient records - Scheduling appointments and coordinating patient transportation - Assisting nurses and doctors with administrative tasks - Ordering and organizing...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

    Job Title: Ward Clerk Team LeaderUniversity Hospitals Birmingham is seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader. This position is a key part of our Informatics & Patient Administration Directorate, and the successful candidate will be responsible for leading a team of Ward Clerks in ensuring compliance with...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

    Job Title: Ward Clerk Team LeaderUniversity Hospitals Birmingham is seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader. This position is a key part of our Informatics & Patient Administration Directorate, and the successful candidate will be responsible for leading a team of Ward Clerks in ensuring compliance with...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

    Job Title: Ward Clerk Team LeaderUniversity Hospitals Birmingham is seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader. This position is a fantastic opportunity to join a leading NHS Foundation Trust and contribute to the delivery of high-quality patient care.Key Responsibilities:Operational line management of a...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom University Hospitals Birmingham Full time

    Job Title: Ward Clerk Team LeaderUniversity Hospitals Birmingham is seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader. This position is a fantastic opportunity to join a leading NHS Foundation Trust and contribute to the delivery of high-quality patient care.Key Responsibilities:Operational line management of a...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom NHS Full time

    Job OpportunityWe are seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader within our Informatics & Patient Administration Directorate. The successful candidate will be responsible for operationally managing a group of Ward Clerks, ensuring compliance with National and local standards.Key ResponsibilitiesMonitor the...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom NHS Full time

    Job OpportunityWe are seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader within our Informatics & Patient Administration Directorate. The successful candidate will be responsible for operationally managing a group of Ward Clerks, ensuring compliance with National and local standards.Key ResponsibilitiesMonitor the...

  • Band 4 Ward Clerk Team Leader

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen for an enthusiastic individual to take on the role of Ward Clerk Team Leader for a group of Wards at Heartlands Hospital. The post holder will be required to operationally line manage a group of Ward Clerks. The role will consist of a strong emphasis on data quality, effective teamwork, completing monthly...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom NHS Full time

    Job OpportunityWe are seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader within our Informatics & Patient Administration Directorate. The successful candidate will be responsible for operationally managing a group of Ward Clerks, ensuring compliance with National and local standards.Key ResponsibilitiesMonitor the...

  • Ward Clerk Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom NHS Full time

    Job OpportunityWe are seeking a highly skilled and experienced individual to fill the role of Ward Clerk Team Leader within our Informatics & Patient Administration Directorate. The successful candidate will be responsible for operationally managing a group of Ward Clerks, ensuring compliance with National and local standards.Key ResponsibilitiesMonitor the...

  • Ward Clerk Inpatient Camhs

    5 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    An exciting opportunity to join the Inpatient Child and Adolescent Mental Health Service (CAMHS) in Moseley. Parkview Clinic is the regional inpatient unit serving children and young people in the West Midlands who are experiencing mental health challenges. **The Ward Clerk is an integral role to our service**: you’ll need to be accurate and methodical,...

  • Ward Clerk

    5 months ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    Birmingham Children’s Hospital are recruiting for a permanent Ward Clerk/Receptionist to join our admin team on the Paediatric Intensive Care Unit (PICU). Would you like to be part of a team where no two days are the same and where you can really make a difference? If you are a dynamic, conscientious person, you could be who we are looking for to join...

  • Band 2 Ward Clerk

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is 37.5 hours per week, Monday -Friday - 0730-1530. The hours and days are non-negotiable due to service need. **Main duties, tasks & skills required**: As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the...

  • Band 2 Ward Clerk

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is 37.5 hours per week, Monday-Friday - 0800-1600. The hours and days are non-negotiable due to service need. **Main duties, tasks & skills required**: As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients/visitor queries on the ward and answering the telephone. The...

  • Hdu Ward Clerk and Auditor

    5 months ago

    Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

    Under direction of the Theatre Admin Manager and the HDU Manager, the post holder will have the responsibility for maintaining the HDU clinical databases required for ICNARC (Intensive Care National Audit and Research Centre), CCMDS (Critical Care Minimum data set) and assist in providing reports and feedback to the Clinical leads. As well as other Ward...

  • Band 2 Ward Clerk

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: We have a variety of ward and hours, please see below, 15 hours per week, Monday - Wednesday 09.00-1400 20 hours per week, Monday - Friday 16.00-20.00 20 hours per week, Monday - Friday 15.00-19.00 25 hours per week, Monday - Friday 14.30-19.30 30 hours per week, Monday - Friday 08.00-14.00 Please note these hours and days are...

  • Band 2 Ward Clerk

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is 22.5 hours per week, Thursday, Friday & Saturday - 07:00 am - 15:00pm. The hours and days are non-negotiable due to service need. **Main duties, tasks & skills required**: As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and...

  • Band 2 Ward Clerk

    5 months ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: This is 18.25 hours per week. Week 1 Thursday 1700 - 2200 Friday 1700 - 2200 Saturday 1400 - 2200 Sunday 1400 - 2200 Week 2 Thursday 1700 - 2200 Friday 1700 - 2200 Saturday 1600 - 2200 Sunday 1600 - 2200 Week 3 Thursday 1700 - 2200 Friday 1700 - 2200 Week 4 Thursday 1700 - 2200 Friday 1700 - 2200 Saturday 1600-2200 The...