Visitor Services Assistant

4 weeks ago


Edinburgh, United Kingdom Scottish Storytelling Centre Full time

Overview

An exciting opportunity to join our Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. In the role you will provide an excellent standard of customer service as the first point of contact for all visitors to the Scottish Storytelling Centre. You will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having the ability to provide a high standard of customer service, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks under pressure.

You will work 35 hours per week on a flexible rota which will include evenings and weekends. This is a fixed term role until 31 March 2025.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS - Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

Role description

As a Visitor Services Assistant, you will be the welcoming face and guiding hand for all visitors to the Scottish Storytelling Centre. Your role is pivotal in ensuring an exceptional customer experience, from providing information about our centre and events to assisting with administrative tasks and ensuring the smooth operation of our facilities.

Main Duties

Customer service
- Welcome customers and provide information about the Scottish Storytelling Centre to visitors at reception including those arriving for events and shows
- Sell admission to John Knox House and maintain a high level of knowledge about the house and its history
- Provide Box Office services using VIA by red61
- Advise visitors about the Centre’s programmes and events
- Provide Front of House cover for events as needed

Administrative and Marketing Support
- Assist with the creation and design of promotional materials using platforms like Canva
- Coordinate printing of promotional materials and ensure timely distribution
- Assist with online events listings and maintain accuracy.
- Create and update publicity displays to showcase our offerings
- Perform general administrative tasks such as word processing, proofreading, and mailings

Retail
- Operate till and cash management, including banking
- Receive stock and maintain accurate records
- Clean, update and maintain retail displays Care of the Public
- Be familiar with and implement all fire safety and evacuation procedures
- Monitor public facilities on a daily basis
- Undertake first aid training and provide first aid services if needed

Care of the Building
- Implement security procedures at times of opening and closing and monitor the building via security cameras throughout the day
- Exercise a duty of care towards the historic fabric of the John Knox House
- Work in line with the Centre’s environmental policy and take direction from the staff guidelines

The post is based at the Scottish Storytelling Centre in Edinburgh and weekend and evening work form a necessary part of the working week.
The post holder may be required to perform duties, appropriate to the level of the post, other than those given in this job profile.

Person Specification
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage a variety of tasks under pressure
- The ability to work competently with minimum supervision using own initiative
- Competence with Microsoft packages (or equivalent)
- Flexible and adaptable approach to work
- Self-motivated and capable of using own initiative
- Knowledge of the Storytelling Centre’s work and wider traditional arts activity
- Box Office/Reception experience
- Interest in the arts and knowledge of the theatre and festival landscape in Edinburgh
- Cash handling experience

Applications will be assessed in respect of the above criteria

How to Apply

Applications should comprise:

- A personal statement, outlining how your skills, experiences and personal qualities match the requirements of the role outlined in the job description. Please provide reference contact details for your last two periods of employment (this would normally be your direct line manager/supervisor). If you have had more than two employers in the last three years, please provide referee contact details for that period. References will not be contacted until later in the process.
- A full CV, including educational and professional qualifications alongside a full employment history showing positions held, responsibilities and relevant achievements.
- A personal information form, to be downloaded and attached.

Pay: £24,780.00-£27,300.00 per year

Schedule:

- Weekend availability

Work Location: In person

Application deadline: 29/04/2024
Expected start date: 01/07/2024



  • Edinburgh, United Kingdom The National Trust for Scotland Full time

    To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Functions and Events activities...


  • Edinburgh, United Kingdom Reed Business Support Full time

    **Visitor Services Assistant** **Based in Edinburgh** **£11 - £11.50 per hour + holiday pay** - 3 Days per week - 21 hours (Can be arranged Monday - Sunday) - Immediate start date - Fully office based **Key responsibilities**: - Opening and closing the museum - Welcoming visitors - Handling cash and issuing tickets - Cashing up at the end of each day...


  • Edinburgh, United Kingdom Scottish Parliament Full time

    These are part-time posts, working 22 hours and 12 mins per week over 3 days. Evening working will be required as part of the rotational working pattern. There may be seasonal adjustments to working patterns, including extended opening hours during summer months and to support major events. The Scottish Parliamentary Corporate Body is responsible for...


  • Edinburgh, United Kingdom The Scotch Whisky Experience Full time

    Proactively acknowledge every customer and deliver a warm, genuine welcome Anticipate every customer’s needs so that no-one is disappointed Connect each guest personally with Scotch whisky to make them feel valued Uphold outstanding levels of service to overcome any problem or challenge Ensure the customer experience you offer is never just fine, it is...


  • Edinburgh, Edinburgh, United Kingdom Scottish Water Full time

    Visitor Management Ranger (Fixed Term for 2 years)EDIN, BORDERS & LOTHIAN (GEOG)Together we are Trusted to Serve Scotland. Scottish Water look after around 300 of Scotland's reservoirs. While they are essential sources of drinking water, they are also stunning natural spaces that provide important access to green space and are immensely valued by...


  • Edinburgh, United Kingdom Royal BAM Group Full time

    **Building a sustainable tomorrow** BAM FM is recruiting an Office Services Assistant based in Edinburgh. This is a 12 month Fixed Term Contract. Working 35 hours per week Monday to Friday and hours of work are 9.00am - 5.00pm. **Your mission** - Provide high quality customer service in all communications with internal and external clients. - Resolve...


  • Edinburgh, United Kingdom Edinburgh Trams Full time

    Full-time Permanent As Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show. Delivering ‘Excellence for...


  • Edinburgh, United Kingdom Fairmile Health (Care Home) Full time

    We are seeking experienced food services assistants to join the amazing team in a luxury care home in **Cramond.** **£11.15 per hour and NO late nights!** **Shifts**: 7am - 3.30pm and 11.30am - 8pm and 3 in 4 weekends **Overtime**: If you work in excess of FTE 40 hours per week, the hourly rate of £14.24 **Duties and responsibilities**: To carry out...


  • Edinburgh and the Lothians, United Kingdom Scottish Water Full time

    Visitor Management Ranger (Fixed Term)Scottish Water look after around 300 of Scotland's reservoirs. While they are essential sources of drinking water, they are also stunning natural spaces that provide important access to green space and are immensely valued by visitors.We're committed to connecting communities with their local environment and to support...


  • Edinburgh, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Are you a passionate and knowledgeable mixologist with experience of leading a successful bar team and its smooth daily operation, with a desire to be part of a brand-new, premium visitor experience in the heart of Edinburgh? ————————————————– Nestled in the heart of Edinburgh’s Old Town, excitement is brewing as we look...

  • Catering Assistant

    1 month ago


    Edinburgh, United Kingdom NHS Scotland Full time

    Band 2 Catering Assistant Various hours available **Please note**: if part-time hours, the salary will be pro-rata. To ensure the organisation provides Patients, Staff and Visitors with a high quality person centred and safe catering service. Assisting with the preparation of food stuffs and contributing to the operation and cleanliness of kitchens,...


  • Edinburgh, United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Are you a passionate and knowledgeable mixologist with experience of leading a successful bar team and its smooth daily operation, with a desire to be part of a brand-new, premium visitor experience in the heart of Edinburgh?————————————————– Setting the Scene… Born in 2010, Edinburgh Gin is distilled in our capital city...

  • Domestic Assistant

    2 days ago


    Edinburgh, United Kingdom Four Seasons Health Care Full time

    We are currently recruiting for a Domestic Assistant. Working as a Domestic Assistant you will be responsible for maintaining a hygienic and safe environment for our residents, visitors and staff. You will be an important part of the team that ensures residents in our care feel valued as individuals. As one of the largest healthcare providers in the UK...


  • Edinburgh, United Kingdom NHS Scotland Full time

    To ensure the organisation provides Patients, Staff and Visitors with a high quality person centred and safe catering service. Assisting with the preparation of food stuffs and contributing to the operation and cleanliness of kitchens, dining rooms and all associated equipment whilst supporting the production, portioning, distribution and service of the...


  • Edinburgh, United Kingdom Carlisle Support Services Full time

    **Are you interested in becoming a SIA Security Officer?** **Carlisle Support Services are seeking a passionate Trainee Security Officer to join our growing team in Edinburgh (EH5)** **Covering days and nights, inclusive of weekends, on a 4 on 4 off rotation.** **DUTIES** - Meeting and greeting Visitors - Conducting patrolling duties. - Checking Staff and...

  • F&b Assistant

    4 weeks ago


    Edinburgh, United Kingdom Diageo Full time

    Job Description: - F&B Assistant - Johnnie Walker Princess Street, Edinburgh - Permanent - Full Time - Closing Date - 3rd February 2023 - Our two rooftop bars will offer premier food, drink and hospitality to local and global visitors to Edinburgh and our flagship visitor experience at Johnnie Walker Princes Street. - You will be responsible for: The Food &...

  • F&b Assistant

    1 month ago


    Edinburgh, United Kingdom Diageo Full time

    Job Description: - F&B Assistant - Johnnie Walker Princess Street, Edinburgh - Permanent - Full Time - Our two rooftop bars will offer premier food, drink and hospitality to local and global visitors to Edinburgh and our flagship visitor experience at Johnnie Walker Princes Street. - You will be responsible for: The Food & Beverage (F&B) Assistant team are...


  • Edinburgh, United Kingdom NHS Scotland Full time

    **Please note**: As this post is part-time the salary will be pro-rata. Working Hours - 07.00-14.30, Mon-Fri To ensure the organisation provides Patients, Staff and Visitors with a high quality person centered and safe catering service. Assisting with the preparation of food stuffs and contributing to the operation and cleanliness of kitchens, dining rooms...


  • Edinburgh, United Kingdom NHS Scotland Full time

    **Please note**: As this post is part-time the salary will be pro-rata. Working Hours - 09.00-16.30, Mon-Fri To ensure the organisation provides Patients, Staff and Visitors with a high quality person centred and safe catering service. Assisting with the preparation of food stuffs and contributing to the operation and cleanliness of kitchens, dining rooms...

  • Office Assistant

    4 weeks ago


    Edinburgh, United Kingdom Alexander Mann Solutions Full time

    AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with this multinational professional services firm which provides design, engineering, architecture, planning, and advisory services across every aspect of the built environment. On behalf of this client, we are looking...