Ticketing Services Assistant
2 months ago
Full-time
Permanent
As Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.
Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.
Your duties will include:
- Checking tickets onboard the tram and around our network.
- Responding to any customer queries by identifying their needs and providing additional assistance when required.
- Providing customer service, revenue protection and crowd control at major events in the city.
- Understanding products and services and ensuring our customers are offered the best ticket deals available.
- Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.
Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hourss on a rota of 5 days over 7 days.
If you are interested, we would love to hear from you Click on Apply
Recruitment & Selection Process
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