Ticketing Services Agent

2 weeks ago


Edinburgh, United Kingdom Swissport International AG Full time

Overview:
To provide all necessary help and support to passengers as required by our customer airlines to include reservations and ticketing, passenger queries, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

**Responsibilities**:
The following responsibilities are associated with this job role:

- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements
- Make public address announcements as required
- Assist colleagues in other areas of the airport Terminal as required
- Comply with all relevant legislation
- Comply with Swissport Standard Operating Procedures (SOP’s)
- Operate computers and specialist equipment including airline specific software
- Produce work-related documentation when required
- Maintain the highest standards of safety and security at all times
- Other duties as assigned

Qualifications:

- A minimum of three GCSE’s or equivalent
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Proficient in computer skills and able to learn Swissport (or airline specific) systems
- Able to demonstrate good customer service
- Commitment to continuous improvement
- Self motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages desirable

**Career Progression**:

- Satisfactory completion of three years continuous service (typically)
- Attainment of competency in all basic, intermediate and advanced tasks and duties
- Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role



  • Edinburgh, United Kingdom Edinburgh Trams Full time

    Full-time Permanent As Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show. Delivering ‘Excellence for...


  • Edinburgh, United Kingdom Data Vertex Full time

    Join our thriving organization as a Remote Customer Service Agent/Administrator, a unique role combining the customer-oriented focus of a service agent with the precise, detail-oriented skills of an administrator. As a Remote Customer Service Agent/Administrator, you will serve as a front-line ambassador for our brand while also ensuring smooth and...


  • Edinburgh, United Kingdom Lothian Buses Full time

    Edinburgh Bus Tours is the best way to discover Edinburgh, and our team of drivers, tour guides and ticket sellers know Edinburgh inside out. With four tours to choose from, Edinburgh Bus Tours are adored by tourists and residents alike. Our drivers take customers on a unique journey – opening the doors to hundreds of years of history, tradition...


  • Edinburgh, United Kingdom TBF Centre ta KW Scotia Full time

    Keller Williams Scotland, one of Scotland's fastest growing Estate Agents, is looking for Self-Employed Estate Agents (with or without experience) to join our successful team of 400 UK-wide agents. This is a great opportunity develop your Estate Agent career within the world’s largest premium estate agents brand with 185,000+ agents globally. The key to...


  • Edinburgh, United Kingdom Scottish Prison Service Full time

    To provide general administrative services for Agents Visits. Facilitate a booking service for Agents Visits (including a variety of other service providers), co-ordination of Video Conferencing facilities for the Appeals Courts and other court services. This role is the point of contact for visiting agents, Police, external partner agencies, SPS...


  • Edinburgh, United Kingdom Pertemps Scotland Full time

    **NEW YEAR, NEW CAREER MOVE?** Are you looking for an exciting new role in the new year? Are you looking for a challenging role where you can expand your current skills with a company that will support your career progression and who puts people first? If the answer is yes, then we may have the perfect role for you! **Customer Service Agent**(no sales...


  • Edinburgh, United Kingdom Advanced Resource Managers UK Full time

    VIEWING AGENT - EDINBURGH - PERMANENT - HOME WORKING Optamor is working with a well-known estate agent, and they currently have a vacancy for a Viewing Agent in the Edinburgh area. About You: You will have experience in customer service, hospitality, or real estate, you will be confident and happy to meet people face to face. You must have a full UK...

  • Easyjet Ground Crew

    4 weeks ago


    Edinburgh, United Kingdom WFS Worldwide Flight Services Full time

    **Who are we?** We are Worldwide Flight Services, WFS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport since 2018. We handle all easyJet services, flying to over 40 destinations from Scotland’s Capital. From serving guests through Bag Drop & Boarding to handling their baggage and ensuring a safe, professional operation around...


  • Edinburgh, United Kingdom Worldwide Flight Services Full time

    **Description**: **Who are we?** We are Worldwide Flight Services, WFS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport since 2018. We handle all easyJet services, flying to over 40 destinations from Scotland’s capital. From serving guests through bag drop & boarding to handling their baggage and ensuring a safe, professional...

  • Viewing Agent

    4 weeks ago


    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....

  • Viewing Agent

    4 weeks ago


    Edinburgh, United Kingdom MOV8 Real Estate Full time

    **Viewing Agent** We are looking for a Viewing Agent to join our Real Estate department. The role is responsible for representing our invaluable clients, and the company, by delivering a first class customer service whilst showing potential buyers round their properties. Our field based Viewing Agent forms a part of our high achieving Property Sales Team....


  • Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 23215016 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring its first Whatever/Whenever Agent (Guest Services) team to join...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: EdinburghHourly rate: £12.40Duration: 3 months+ Hours: 22 -30 pwContract type: Temporary (weekly pay through Randstad)...

  • Welcome Desk Agent

    4 weeks ago


    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24068986 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring its first Welcome Desk Agent (Receptionist) team to join the...


  • Edinburgh, United Kingdom Worldwide Flight Services Full time

    **Description**: **Who are we?** We are Worldwide Flight Services, WFS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport since 2018. We handle all easyJet services, flying to over 40 destinations from Scotland’s capital. From serving guests through bag drop & boarding to handling their baggage and ensuring a safe, professional...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Edinburgh Hourly rate: £12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (weekly pay through...


  • Edinburgh, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation?This is the perfect role for you!Position: Driving Field Agent Location: EdinburghHourly rate: £12.40Duration: 3 months+ Hours: 22 -30 pwContract type: Temporary (weekly pay through Randstad)...


  • Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24086321 **Job Category** Food and Beverage & Culinary **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring a Reservations and Reception Agent to join the team! We invite you to...

  • Estate Agent

    5 days ago


    Edinburgh, United Kingdom Savills Full time

    We're recruiting for an Estate Agent to join our Edinburgh Residential Sales Team. This is the ideal role for anyone looking to take their first steps into the world of property and those with a couple of years' experience in the industry, that are looking to progress. **Responsibilities**: - Liaise with clients and prospective buyers in a professional,...

  • Painter

    4 weeks ago


    Edinburgh, United Kingdom SMJ Property Services Full time

    SMJ Property Services are a property maintenance company, based in central Edinburgh, providing a professional service to letting agents, landlords and private home owners. We offer a full a range of reactive, planned and preventative maintenance services including joinery, plumbing, property decoration, all aspects of flooring and general handyman...