CRM &ticketing Officer at National Museum of

2 weeks ago


Edinburgh, United Kingdom Museums Galleries Scotland Full time

Salary: £31,619 - £34,214
- Closing date: 12 June, 2024

**CRM &Ticketing Officer at National Museum of Scotland**:
**Working Hours**:Full Time
**C**ontract**:Permanent
**Salary**:£31,619 - £34,214
**Location**:Edinburgh/ Hybrid
**Closing date**: 12/06/24

**About the Role**:
**Skills an Experience**:
**As our CRM & Ticketing Officer at National Museums Scotland you will**:

- Be a CRM & Ticketing system super user and a first line of support and training for internal CRM system users
- Identify, develop and implement improvements to the CRM & Ticketing system to ensure it supports the needs of users and customers across National Museums Scotland
- Design and implement creative and innovative ways to drive income generation, including dynamic ticketing, cross
- and up-selling opportunities and relationships with third party tickets agents.
- Drive forward consistent customer data collection, good data hygiene, and reporting of customer data across the organisation
- Identify, plan and write in-depth business intelligence reports and analytics dashboards and develop tools and training to give users self-service access to data via Tessitura’s systems for reporting and analysis.

**Skills and experience we’re looking for in our CRM & Ticketing Officer**:

- Extensive knowledge and experience in a ticketing / CRM role
- Excellent interpersonal skills with the ability to communicate with individuals at all levels of the organisation and with senior external stakeholders
- Excellent attention to detail when working with large quantities of data
- Ability to identify problems and provide creative and practical solutions
- Ability to manage time including working to deadlines and managing the pressure of competing deadlines

**How to Apply**:
The** closing date **for this role i**s 12/06/2024.**

The Selection Event is likely to take place week commencing 24/06/2024.



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