Visitor Services Officer

2 weeks ago


Edinburgh, United Kingdom Scottish Parliament Full time

These are part-time posts, working 22 hours and 12 mins per week over 3 days. Evening working will be required as part of the rotational working pattern. There may be seasonal adjustments to working patterns, including extended opening hours during summer months and to support major events. The Scottish Parliamentary Corporate Body is responsible for providing the Parliament with the property, staff and services required for the Parliament’s purposes. We place high value on excellence, and we are continually looking to improve how we work to ensure that we can deliver the Parliament's core purpose of representing the people of Scotland by debating issues of national importance, passing legislation, and holding the Scottish Government to account.
This is an excellent opportunity to join the Visitor Services (VS) team as a Visitor Services Officer. We have two fixed term posts available. These may be extended, or become permanent, subject to the outcome of a review of our service. The Office sits within our Directorate of People, Communications, and Inclusion.
The team provides a range of services for the Members of the Scottish Parliament (MSPs), their guests and other visitors to the Parliament and they’re currently developing new services online. Having led on the successful attainment of a Visit Scotland Five Star award, VS provides innovative and popular services and facilities to a world-class level and quality which support the Parliament’s public engagement strategy and activities.
Key activities include general office administration; organising and booking of tickets for Parliamentary business sessions, tours and events using digital booking systems; general visitor management and reception; providing support for major and regular events and delivering the guided tours and talks programme. The Parliament Shop is also part of Visitor Services operations and therefore sales, cash-handling and stock-processing duties are included in this role.
Reporting to a Visitor Services Supervisor, you'll ensure that activities are delivered according to high standards, consistently and with an excellent demonstration of high-quality service. 5 leave days (including public holidays), flexible working, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym, Health, and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme.
You’ll also have the opportunity to join the Alpha Civil Service pension scheme, where we’ll offer you an employer contribution of 28.Please apply before 11:59pm on Sunday 26 May 2024 . You’ll be experienced in working with the public in a busy visitor or customer service environment and will have exceptional customer care skills. With excellent communication skills, you’ll have the ability to communicate effectively to a wide range of service users and speak publicly to a diverse range of audiences both internally and externally.
We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference. Our values are a central part of our working culture and our people management processes. You’ll be asked to write a values-based supporting statement based on the job description of the role you’re applying for. Please only click ‘Next’ to submit your application when you're content it’s complete. Please note that only your supporting statement will be submitted to Hiring Managers, without any personal details, and they will then select candidates for further assessment or interview.
At the final stage, you’ll be invited to attend a virtual panel interview and will be asked to undertake a presentation. We will provide you with details of our security vetting policy and you will be required to complete a security questionnaire. For further information, please see ourPolicy on the employment of ex-offenders and use of disclosure .
Your health assessment will be used to inform us of any adjustments you require before you start with us.
We are a Disability Confident Leader Employer and guarantee to interview any disabled candidates who meet the minimum criteria for the role. If you have a disability and would like to talk to us about any aspects of this job, please contact us.



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