Visitor Experience Team Member

4 weeks ago

Edinburgh, United Kingdom Lost Shore Surf Resort Full time

Join Our Team: Visitor Experience Team Member at Lost
Shore Surf Resort



About Us: Lost Shore is
about bringing a world-first and world-beating surf resort to the outskirts of
the capital. The largest wave pool in Europe, arriving next to Europe’s largest
indoor climbing arena, is going to put Scotland on the map for all the right
reasons



But it’s the range of other activities and leisure
offerings that make us so special, offering something for everyone.



Picture a surfing paradise where surfers, tourists,
and locals converge—a place where adventure meets relaxation.



The Role: Visitor Experience
Team Member



The Visitor
Experience Team holds the key to crafting unforgettable experiences for our visitors,
from the moment they consider visiting to long after they've left. Their role
encompasses everything from answering inquiries and resolving concerns to
handling transactions swiftly and accurately. Join our team at Lost Shore Surf
Resort and become a vital part of shaping unforgettable moments for our
visitors, ensuring every interaction leaves a lasting impression.



What you will be doing:



§  Responding to Visitor queries about the Resort, either in person, on
the phone or using our CRM and Bookings systems.



§  Working as a Team Member of the Visitor Experience (VE) Team, in both
front of house and back of house capacities.



§  Accountable for delivering a world class Visitor experience and
ensuring that information is delivered accurately, timely and in an
appropriate manner.



§  Reporting to the VE Manager and working with the VE Team Leaders.



Visitor
Experience: Delivering
exceptional visitor experiences by mastering our offerings, understanding our
Visitor’s needs and exceeding their expectations through attentive
communication and continuous improvement.



Working as
a Team: Collaborating
with VE Team Leaders to foster a vibrant workplace culture, adapting to feedback,
actively participating in team discussions and demonstrating a proactive
approach to problem-solving, while ensuring adherence to our organisational
policies and procedures.



Financial
Aspirations: Working
with VE Team Leaders to meet visitor targets, manage visitor bookings
effectively and uphold our terms and conditions and financial policies.



Ways of Working: Working with VE Team Leaders to
maintain legal compliance (GDPR), prioritise health and safety, uphold our brand
values and maintain accurate records, to create a secure and trusted
environment for our visitors at all times.



Qualifications, Skills and Experience



§  Customer-centric approach, consistently raising the
bar and striving for unparalleled service standards.



§  Flourishes in high-pressure environments, driven by
boundless energy and a relentless pursuit of excellence.



§  Embraces a spirit of enjoyment with a passion for our
core offerings and experiences.



§  Maintains composure in challenging scenarios, adept at
resolving issues and emergencies swiftly and effectively, ensuring visitor
satisfaction remains paramount.



Additional Information:



As
a Visitor Experience Team Member, you’ll need to be flexible with your
schedule. Our resort operates seven days a week, and early morning, late
evening and weekend work will be required. Your commitment to ensuring the
resort’s smooth operation during peak times is essential.



Why join the Lost Shore Team?




  • A
    front-row seat to the opening of Europe’s largest inland surf resort.
  • Sunsets
    over the surf lake (because everyone need a moment to breathe).
  • A
    team that knows how to have fun at work but equally understands the value
    of hard graft.
  • A
    chance to put your stamp on Lost Shore’s legacy.
  • On
    top of an attractive salary you will also enjoy a competitive benefits
    package including 28 days paid holiday, pension and lots more


 

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