Customer Service Agent

7 months ago

Farnborough, United Kingdom Farnborough Airport Ltd Full time

Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.

Within this role you will work as part of a team to:

- Provide excellent customer service to all passengers and crew travelling through the airport
- Accompany passengers and their luggage to lounge areas
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
- Provide support and assistance to crew
- To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation.
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights.
- To provide welcome and check-in facilities for large flights in accordance to current operating procedures.
- To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate).

ABOUT YOU

ESSENTIAL
- Previous experience of working in a customer facing role
- Flexible in approach and able to work across a variety of shift patterns
- Full UK driving license holder
- Must be able to meet CRC security clearance requirements

DESIRABLE
- Airside driving experience

WHAT WE CAN OFFER YOU
- Competitive salary
- 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
- Workplace pension scheme with enhanced employer contributions
- Life assurance
- Access to medical plan including a range of private treatments (after probation period)
- Sustainable travel scheme
- Company sick pay scheme
- Free onsite parking
- Cycle to work scheme
- Annual complimentary bike maintenance.
- Training and development opportunities
- Access to an Employee Assistance programme and helpline
- Discount on accommodation at affiliated hotel
- Discount on food/beverage at affiliated pub
- Electric vehicle scheme (after 9 months service)
- You’ll also get all kinds of other great perks, like social events and special employee offers.

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Farnborough, GU14 6XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your current notice period?
- What is your salary expectation?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- Aviation: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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