Customer Service Agent

3 months ago

Farnborough, United Kingdom Farnborough Airport Ltd Full time

Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.

Within this role you will work as part of a team to:

- Provide excellent customer service to all passengers and crew travelling through the airport
- Accompany passengers and their luggage to lounge areas
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
- Provide support and assistance to crew
- To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation.
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights.
- To provide welcome and check-in facilities for large flights in accordance to current operating procedures.
- To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate).

ABOUT YOU

ESSENTIAL
- Previous experience of working in a customer facing role
- Flexible in approach and able to work across a variety of shift patterns
- Full UK driving license holder
- Must be able to meet CRC security clearance requirements

DESIRABLE
- Airside driving experience

WHAT WE CAN OFFER YOU
- Competitive salary
- 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
- Workplace pension scheme with enhanced employer contributions
- Life assurance
- Access to medical plan including a range of private treatments (after probation period)
- Sustainable travel scheme
- Company sick pay scheme
- Free onsite parking
- Cycle to work scheme
- Annual complimentary bike maintenance.
- Training and development opportunities
- Access to an Employee Assistance programme and helpline
- Discount on accommodation at affiliated hotel
- Discount on food/beverage at affiliated pub
- Electric vehicle scheme (after 9 months service)
- You’ll also get all kinds of other great perks, like social events and special employee offers.

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Farnborough, GU14 6XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your current notice period?
- What is your salary expectation?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- Aviation: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Service Agent

    7 days ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £22,880 Shift Pattern:Sun 9-5, Mon 10-6, Tues 8-4, Weds 12-8, Thurs 12-8 My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver...

  • Customer Service Agent

    3 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £22,880 Shift Pattern: Sun 9-5, Mon 10-6, Tues 8-4, Weds 12-8, Thurs 12-8 My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver...

  • Customer Service Agent

    3 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £22,880 Shift Pattern:Sun 9-5, Mon 10-6, Tues 8-4, Weds 12-8, Thurs 12-8 My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver...

  • US Customer Service Agent

    1 month ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    US Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday-Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...

  • Us Customer Service Agent

    3 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Agent** **Location: Farnborough** **Salary: £24,960** **Shift Pattern: Tuesday-Saturday 2pm-10pm** My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver...

  • US Customer Service Agent

    4 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    US Customer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday-Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...

  • Customer Service Agent

    3 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Agent** **Location: Farnborough** **Salary: £22,880** **Hours: Tues & Weds 12-8, Thurs 9-5, Fri & Sat 8:30-4:30** **Daily Duties** Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both parent and...

  • US Customer Service Agent

    4 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    US Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday-Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...

  • Customer Service Agent

    3 weeks ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Within this role you will work as part of a team to:Provide...

  • Customer Service Agent

    3 weeks ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Within this role you will work as part of a team to:Provide...

  • Customer Service Agent

    2 months ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew travelling through the airportAccompany passengers and their...

  • Customer Service Agent

    2 months ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew travelling through the airportAccompany passengers and their...

  • Customer Service Agent

    3 weeks ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager. Within this role you will work as part of a team to: Provide excellent customer service to all passengers and crew travelling through the airport Accompany passengers and...

  • Customer Service Agent

    2 months ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew travelling through the airportAccompany passengers and their...

  • Customer Service Agent

    2 months ago

    Farnborough, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew travelling through the airportAccompany passengers and their...

  • Customer Service Agent

    3 months ago

    Farnborough, United Kingdom Farnborough Airport Ltd Full time

    Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager. **About the role**: Shift Pattern: Combination of early and late shifts (including weekends and bank holidays). Within this role you will work as part of a team to: - Provide...

  • Customer Service Agent

    2 months ago

    Farnborough, Hampshire, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager. Within this role you will work as part of a team to: Provide excellent customer service to all passengers and crew travelling through the airport Accompany passengers and...

  • Customer Service Agent

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Farnborough Airport Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager. Within this role you will work as part of a team to: Provide excellent customer service to all passengers and crew travelling through the airport Accompany passengers and...

  • Part Time Customer Service Agent

    3 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Part Time Customer Service Agent** **Location: Farnborough** **Salary: £11.73 per hour** **Shift Options**: **1. Monday 12pm-8pm & Saturday 10am-6pm (15hrs)** **2. Friday 4pm-8pm & Saturday 12pm-8pm (11.5hrs)** **3. Friday & Saturday 8.30am-4.30am (15hrs)** **Daily Duties** Answering general technical queries about the website and mobile...

  • Customer Service Representative

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...