Customer Support Agent Farnborough
3 days ago
A fintech company based in Farnborough requires a highly skilled Customer Support Agent to provide top-notch customer service to clients. This role involves answering customer inquiries via phone, email, and live chat, providing product information, and resolving issues efficiently.
Responsibilities:
• Respond to customer queries with a focus on delivering excellent service.
• Collaborate with colleagues to ensure seamless customer experience.
• Stay up-to-date with product knowledge to provide accurate information to customers.
• Participate in ongoing training and development to improve customer support skills.
Requirements:
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic understanding of financial products and services.
• Strong organizational and time management skills.
• Familiarity with customer relationship management software.
Salary and Benefits:
This position offers a competitive salary of around £13 per hour, plus benefits such as health insurance, retirement plan, and paid time off.
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