Customer Service Agent

3 days ago

Farnborough, United Kingdom Farnborough Airport Ltd Full time

**What we are looking for**:
Farnborough Airport Limited is looking to recruit two Customer Service Agents on a maternity cover bases with the possibility of being made permanent. This role is to work as part of the larger Customer Services team and report into the Customer Services Manager.

**About the role**:
Within this role you will work as part of a team to:

- Provide excellent customer service to all passengers and crew travelling through the airport
- Accompany passengers and their luggage to lounge areas
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
- Provide support and assistance to crew
- To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
- To provide welcome and check-in facilities for large flights in accordance to current operating procedures
- To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)

**About you: Skills, Qualifications and Experience**

**Essential**:

- Previous experience of working in a customer facing role ideally in a luxury setting This role would suit premium lounge hostess, cabin crew but it is not essential
- Flexible in approach and able to work across a variety of shift patterns
- Full UK driving license holder
- Must be able to meet CRC security clearance requirements

**Desirable**:

- Airside driving experience

**What we can offer you**:

- Competitive salary
- 25 days holiday per annum (pro-rata), plus statutory public holidays.
- Workplace pension scheme with enhanced employer contributions
- Life assurance
- Access to medical plan including a range of private treatments (after probation period)
- Company sick pay scheme
- Electric vehicle scheme (after 9 months of employment)
- Sustainable travel scheme
- Free onsite parking
- Cycle to work scheme
- Access to an Employee Assistance programme and helpline
- Discount on accommodation and food/beverage at affiliated hotel and pub
- Access to discount and savings scheme
- You’ll also get all kinds of other great perks, like social events and special employee offers

**Job Types**: Temp to perm, Fixed term contract

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Farnborough, GU14 6XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to provide five years of UK references in order to obtain an airside pass?

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

  • Customer Service Agent

    4 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £22,880 Shift Options: * Tues 8-4, Weds 8-4, Thurs 10-6, Fri 8-4, Sat 12-8 * Tues 8-4, Weds 10-6, Thurs 12-8, Fri 8-4, Sat 12-8 My client based in Farnborough who are in the Fintech industry are seeking a Customer Service Agent to join their friendly team. We are seeking someone who is...

  • Customer Service Agent

    1 month ago

    Farnborough, United Kingdom CV-Library Full time

    Customer Service Agent Location: Farnborough Salary: £22,880 Shift Options: * Tues 8-4, Weds 8-4, Thurs 10-6, Fri 8-4, Sat 12-8 * Tues 8-4, Weds 10-6, Thurs 12-8, Fri 8-4, Sat 12-8 My client based in Farnborough who are in the Fintech industry are seeking a Customer Service Agent to join their friendly team. We are seeking someone who is...

  • Customer Service Agent

    5 hours ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service Agent Location: Farnborough Salary: £22,880 Shift Options: * Tues 8-4, Weds 8-4, Thurs 10-6, Fri 8-4, Sat 12-8 * Tues 8-4, Weds 10-6, Thurs 12-8, Fri 8-4, Sat 12-8 My client based in Farnborough who are in the Fintech industry are seeking a Customer Service Agent to join their friendly team. We are seeking someone who is...

  • Customer Service Advisor

    3 days ago

    Farnborough, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Agent who has previous experience of working in a customer facing role with excellent people skills and the ability to provide a first-class customer experience is required for an airport based in Farnborough, Hampshire, South East England. **SALARY**: Up to £25,000 + Excellent Benefits (see below) **LOCATION**: Farnborough,...

  • US Customer Service Agent

    4 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    US Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday-Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...

  • US Customer Service Agent

    5 hours ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    US Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday-Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...

  • US Customer Service Agent

    3 months ago

    Farnborough, United Kingdom CV-Library Full time

    US Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday-Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent...

  • Customer Service Agent

    2 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    Customer Service AgentLocation: FarnboroughSalary: £22,880Shift Options: * Tues 8-4, Weds 8-4, Thurs 10-6, Fri 8-4, Sat 12-8 * Tues 8-4, Weds 10-6, Thurs 12-8, Fri 8-4, Sat 12-8My client based in Farnborough who are in the Fintech industry are seeking a Customer Service Agent to join their friendly team. We are seeking someone who is consistent, friendly...

  • Us Customer Service Agent

    7 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Agent** **Location: Farnborough** **Salary: £24,960** **Shift Pattern: Tuesday-Saturday 2pm-10pm** My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver...

  • Customer Service Agent

    7 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Customer Service Agent** **Location: Farnborough** **Salary: £22,880** **Hours: Tues & Weds 12-8, Thurs 9-5, Fri & Sat 8:30-4:30** **Daily Duties** Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both parent and...

  • US Customer Service Agent

    2 weeks ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    US Customer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday-Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...

  • Customer Service Agent

    6 months ago

    Farnborough, United Kingdom Farnborough Airport Ltd Full time

    Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager. **About the role**: Shift Pattern: Combination of early and late shifts (including weekends and bank holidays). Within this role you will work as part of a team to: - Provide...

  • Customer Service Agent

    2 weeks ago

    Farnborough, United Kingdom Farnborough Airport Full time

    What we are looking for:Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Service Manager.About the role: Key responsibilities include:Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew...

  • Customer Service Agent

    2 weeks ago

    Farnborough, United Kingdom Farnborough Airport Full time

    What we are looking for:Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Service Manager.About the role: Key responsibilities include:Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew...

  • Customer Service Reservation Agent

    3 hours ago

    Farnborough, Hampshire, United Kingdom Valor Hospitality Careers UK Full time

    About Us: Valor Hospitality Careers UK is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. We operate across the UK with 34 hotels under leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn,...

  • Customer Service Agent

    6 months ago

    Farnborough, United Kingdom Farnborough Airport Ltd Full time

    Farnborough Airport Limited is looking to recruit a Full Time Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager. Within this role you will work as part of a team to: - Provide excellent customer service to all passengers and crew travelling through the airport - Accompany passengers...

  • Technical Service Desk Agent

    1 week ago

    Farnborough, Hampshire, United Kingdom QinetiQ Limited Full time

    About the RoleWe are seeking a skilled IT Support Agent to join our team at QinetiQ Limited. As an IT Support Agent, you will deliver planned or requested activities to effectively provide a high-quality service to our customers.You will be responsible for providing 1st and 2nd line technical support, allocating technical calls to resolver groups, and...

  • Part Time Customer Service Agent

    7 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Part Time Customer Service Agent** **Location: Farnborough** **Salary: £11.73 per hour** **Shift Options**: **1. Monday 12pm-8pm & Saturday 10am-6pm (15hrs)** **2. Friday 4pm-8pm & Saturday 12pm-8pm (11.5hrs)** **3. Friday & Saturday 8.30am-4.30am (15hrs)** **Daily Duties** Answering general technical queries about the website and mobile...

  • Customer Service Agent

    2 weeks ago

    Farnborough, UK, Hampshire, United Kingdom Farnborough Airport Full time

    What we are looking for:Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Service Manager.About the role: Key responsibilities include:Within this role you will work as part of a team to:Provide excellent customer service to all passengers and crew...

  • Part Time Us Customer Service Agent

    7 months ago

    Farnborough, United Kingdom Mulberry Recruitment Full time

    **Part Time Customer Service Agent** **Location: Farnborough** **Salary: £12.80 per hour** **Hours: Sunday 2pm-10pm & Monday 5pm-10pm (12.5hrs)** **Daily Duties** Answering general technical queries about the website and mobile app. Answering queries regarding customer statements and financial activity. Providing a friendly, helpful advice to both...