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Customer Service Agent
7 months ago
Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Services team and report into the Customer Services Manager.
**About the role**:
Shift Pattern: Combination of early and late shifts (including weekends and bank holidays).
Within this role you will work as part of a team to:
- Provide excellent customer service to all passengers and crew travelling through the airport
- Accompany passengers and their luggage to lounge areas
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle.
- Provide support and assistance to crew
- To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
- To provide welcome and check-in facilities for large flights in accordance to current operating procedures
- To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)
**About you: Skills, Qualifications and Experience**
**Essential**:
- Previous experience of working in a customer facing role
- Flexible in approach and able to work across a variety of shift patterns
- Full UK driving license holder
- Must be able to meet CRC security clearance requirements
**Desirable**:
- Airside driving experience
**Job Types**: Full-time, Permanent
**Benefits**:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Farnborough, GU14 6XA: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
- Aviation: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
