Customer Service Agent
2 days ago
**Customer Service Agent (Full Time)**
**Location: Farnborough**
**Salary: £20,000 + Benefits**
**Responsibilities**:
Prompt attention to queries and comments made via social media
Answering general technical queries about the website and mobile app
Answering queries regarding customer statements and financial activity
Providing a friendly, helpful advice to both parent and child account holders
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Support Member Services Management
Customer call backs
Responding to Social Media contacts in Facebook & Twitter & Instagram
**Person Specification**:
Happy working in a committed, busy, team environment
Strong written and verbal skills
Ability to work independently
Ability to be flexible in a role
Ability to be flexible with hours including evenings and weekends
Excellent organisational skills
Excellent phone manner essential
Good technical skills - happy to learn new systems
Working knowledge of Excel & Word
**Benefits**:
Free tea and coffee and loads of fruit
Workplace pension scheme
25 days paid holiday a year (pro rata)
Westfield Cash Health Plan
Westfield Surgery Plan after 3 years service
Westfield Perks
Training opportunities to further develop your craft
Cycle to Work scheme via salary sacrifice
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