Customer Service Agent

2 days ago


Farnborough, United Kingdom Mulberry Recruitment Full time

**Customer Service Agent (Full Time)**

**Location: Farnborough**

**Salary: £20,000 + Benefits**

**Responsibilities**:
Prompt attention to queries and comments made via social media

Answering general technical queries about the website and mobile app

Answering queries regarding customer statements and financial activity

Providing a friendly, helpful advice to both parent and child account holders

Administrative tasks (monitoring risk alerts, one-off tasks etc.)

Support Member Services Management

Customer call backs

Responding to Social Media contacts in Facebook & Twitter & Instagram

**Person Specification**:
Happy working in a committed, busy, team environment

Strong written and verbal skills

Ability to work independently

Ability to be flexible in a role

Ability to be flexible with hours including evenings and weekends

Excellent organisational skills

Excellent phone manner essential

Good technical skills - happy to learn new systems

Working knowledge of Excel & Word

**Benefits**:
Free tea and coffee and loads of fruit

Workplace pension scheme

25 days paid holiday a year (pro rata)

Westfield Cash Health Plan

Westfield Surgery Plan after 3 years service

Westfield Perks

Training opportunities to further develop your craft

Cycle to Work scheme via salary sacrifice



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