Customer Service Agent

4 weeks ago

Farnborough, United Kingdom Mulberry Recruitment Full time

Customer Service AgentLocation: FarnboroughSalary: £22,880Shift Options: * Tues 8-4, Weds 8-4, Thurs 10-6, Fri 8-4, Sat 12-8 * Tues 8-4, Weds 10-6, Thurs 12-8, Fri 8-4, Sat 12-8My client based in Farnborough who are in the Fintech industry are seeking a Customer Service Agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to all customers.Daily DutiesAnswer customer enquiries via email, telephone & Live Chat queriesPrompt attention to queries and comments made via social mediaAnswering general technical queries about the website and mobile appAnswering queries regarding customer statements and financial activityProviding a friendly, helpful advice to both parent and child account holdersAdministrative tasks (monitoring risk alerts, one-off tasks etc.)Support Member Services ManagementCustomer call backsResponding to Social Media contacts in Facebook & Twitter & InstagramSkill SetStrong written and verbal skillsAbility to work independentlyExcellent phone mannerYouve been where we are about to go:Ability to be flexible in a roleExcellent organisational skillsHappy working in a committed, busy, team environmentGood technical skills happy to learn new systemsWorking knowledge of Excel & WordBenefitsWorkplace pension plan30 days of holiday (including all but 3 public holidays)Health cash plan.An excellent Induction & onboarding program with ongoing learning & development throughout your careerA performance-related reward scheme ranging from £500 to £1,000 every 6 monthsPhysical and Mental Wellbeing support and platforms for you and your familyBreakfast and snacks every dayGreat company events local and abroadEnhanced Maternity and Paternity leaveSalary Sacrifice optionsYour Birthday Day off

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