Customer Service Advisor

2 days ago


Farnborough, United Kingdom AWD online Full time

**Customer Service Advisor / Agent**who has previous experience of working in a customer facing role with excellent people skills and the ability to provide a first-class customer experience is required for an airport based in Farnborough, Hampshire,South East England.

**SALARY**:Up to £25,000 + Excellent Benefits (see below)

**LOCATION**:Farnborough, Hampshire, South East England

**JOB TYPE**:Full-Time, Permanent - there are also 2 Maternity Cover Contracts available

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Customer Service Advisor / Agent who previous experience of working in a customer facing role with excellent people skills and the ability to provide a first-class customer experience.

Working as a Customer Service Advisor / Agent you will as part of the larger Customer Services Team to provide excellent customer service to all passengers and crew travelling through the airport.

As a Customer Service Advisor / Agent you will be part of a highly recognised company which is tailored to business aviation and focussed on delivering a world class customer experience at all times.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**DUTIES**

Your role as Customer Service Advisor / Agent will include working as part of a team to:

- Provide excellent customer service to all passengers and crew travelling through the airport
- Accompany passengers and their luggage to lounge areas
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
- Provide support and assistance to crew
- To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights are with passengers or "empty" flights
- To provide welcome and check-in facilities for large flights in accordance to current operating procedures
- To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT) (where appropriate)

**CANDIDATE REQUIREMENTS**
- Previous experience of working in a customer facing role
- Flexible in approach and able to work across a variety of shift patterns
- Full UK driving license holder
- Must be able to meet CRC security clearance requirements
- Airside driving experience is desirable

**COMPANY BENEFITS**
- Competitive salary
- 24 days holiday per annum (or pro-rata for contract), plus statutory public holidays
- Branded uniform
- Workplace pension scheme with matched contributions up to a set amount
- Life assurance
- Health cash plan
- Company sick pay scheme
- Free onsite parking
- Cycle to work scheme
- Access to an Employee Assistance programme and helpline
- Discount on accommodation and food/beverage at affiliated hotel and pub
- Access to discount and savings scheme
- You'll also get all kinds of other great perks, like social events and special employee offers

**HOW TO APPLY**

JOB REF: AWDO-P9763

Full-Time, Permanent and Contract Jobs, Careers and Vacancies. Find a new job and work in Farnborough, Hampshire, South East England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
- AWD online operates as an employment agency_



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