Customer Service Advisor

5 months ago


Farnborough, United Kingdom Webhelp Full time

**Job Advert**
Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.

We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role with a competitive salary of £26,000 and many excellent benefits.

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers' complaints are resolved with speed, efficiency, and a touch of fun

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

- Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs
- Customer's Guardian - take ownership of each customer's concern and become their primary contact
- Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
- Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
- Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems
- Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand
- Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels
- Previous experience in a contact centre dealing with complaints is desirable
- Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro
- Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment
- Superb written and verbal communication skills, with a dash of charm and wit
- Stellar interpersonal and negotiation skills
- Multitasking prowess and the ability to handle high volumes
- Expert objection handling skills

Job Reference: UK02249



  • Farnborough, United Kingdom Aquability (UK) Ltd Full time

    **Customer Service Advisor** Aquability (UK) Ltd currently has a fantastic opportunity for a Customer Service Advisor to join our friendly, family run company in delivering excellent levels of customer care. This is a full time, permanent position and the working hours are Monday-Thursday 9am-5pm and Fridays 9am-4.30pm based at our offices in Farnborough,...


  • Farnborough, United Kingdom Jewson Full time

    **Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...

  • Service Advisor

    2 months ago


    Farnborough, United Kingdom CV-Library Full time

    Service Advisor Vacancy - Farnborough Salary: £32,000 Basic OTE £38,400 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent position OC18505 We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent...


  • Farnborough, United Kingdom Jewson Full time

    **Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...

  • Service Advisor

    3 months ago


    Farnborough, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - FarnboroughSalary: £32,000 Basic OTE £38,400 + and company benefitsWorking hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent positionOC18505We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent opportunity for a Service...

  • Service Advisor

    4 weeks ago


    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryA Service Advisor at Lookers Farnborough Audi will be responsible for booking MOTs, services, and other repair work for our customers. This role requires excellent communication skills and the ability to build rapport with customers.Key ResponsibilitiesBooking and scheduling appointments for customersAdvising customers on warranty cover and...

  • Service Advisor

    2 months ago


    Farnborough, United Kingdom CV-Library Full time

    Consilium Recruit are proudly partnering the retail division of a global automotive vehicle manufacturer. They are seeking a Service Advisor to support a busy depot supporting commercial vehicles both external and internal customers. This is a permanent role. Commutable from:  Farnborough, Aldershot, Farnham, Fleet, Camberley, Frimley  Salary:...

  • Service Advisor

    4 weeks ago


    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryAudacious and results-driven Service Advisor required to deliver exceptional customer experiences at Lookers Farnborough Audi. As a key member of our Aftersales Team, you will be responsible for booking MOTs, services, and repair work, while advising customers on warranty cover and upselling additional parts/accessories.Key ResponsibilitiesBooking...

  • Service Advisor

    6 months ago


    Farnborough, United Kingdom Sandown Mercedes-Benz of Farnborough Full time

    **Service Advisor** **Mercedes-Benz of Farnborough** An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Farnborough. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst...

  • Service Advisor

    5 months ago


    Farnborough, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor £35,000 OTE Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW Service Centre in Ash Vale is looking to recruit a new Service Advisor. About...

  • Service Advisor

    5 months ago


    Farnborough, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Farnborough is looking to recruit a new Service Advisor. About the...


  • Farnborough, United Kingdom Major Recruitment Oldbury Full time

    Major Recruitment are currently recruiting for a Customer Service Scheme Advisor, on a rolling 12-month contract, to join a multinational, automotive manufacturer based in Goodwood. In this role you will play a pivotal part in the client’s success as you will be responsible for the administration of a comprehensive Groups Car...

  • Service Advisor

    3 weeks ago


    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryA dedicated Service Advisor is required to join our Aftersales Team at Lookers Farnborough Audi. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover, and upselling additional parts and accessories.Key ResponsibilitiesBooking and scheduling appointments...

  • Customer Advisor

    5 months ago


    Farnborough, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour from April 1st - (Plus a £0.81 per hour, store specific location allowance)** **B&Q Farnborough** We believe anyone can improve their home to make life...

  • Customer Advisor

    5 months ago


    Farnborough, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.12 per hour (Inclusive of an £0.81 per hour, store specific location allowance)** **B&Q Farnborough** We believe anyone can improve their home to make life...

  • Customer Advisor

    6 months ago


    Farnborough, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 5.00am - 11.00pm** **£11.35 per hour (Inclusive of an £0.75 per hour, store specific location allowance)** **B&Q Farnborough** We believe anyone can improve their home to make life better. Every day, we give...


  • Farnborough, Hampshire, United Kingdom Auto Skills UK Full time

    Service Advisor Job OpportunityWe are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Provide excellent customer service and communicate effectively with...

  • Service Advisor

    5 months ago


    Farnborough, United Kingdom Lookers Plc Full time

    OTE: GBP £34,800.00/Yr. Overview: **Audi Farnborough** **Hours**:42;** **Monday - Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30 **Salary**:£30,000- £32,000 plus bonus up to £4,800 Lookers **_Farnborough Audi _**is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of _a team_**_ Service...


  • Farnborough, Hampshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Farnborough, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Service Advisor

    5 months ago


    Farnborough, United Kingdom Transcomm Recruitment Ltd Full time

    A major commercial van and truck manufacturer are looking for a front of house, service advisor to control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule. ROLE Service Advisor LOCATION: Farnborough HOURS:...