Customer Service Scheme Advisor

5 months ago


Farnborough, United Kingdom Major Recruitment Oldbury Full time

Major Recruitment are currently recruiting for a Customer Service Scheme Advisor, on a rolling 12-month contract, to join a multinational, automotive manufacturer based in Goodwood.

In this role you will play a pivotal part in the client’s success as you will be responsible for the administration of a comprehensive Groups Car Scheme.

**Location**:Farnborough

**Pay rate**:£13.95ph

**Standard working hours**: Monday - Friday 08:30am - 5pm

**Duties & Responsibilities**
- Administering Group Employee Vehicle related operational activities and HR activities such as salary deductions and fuel cards and licence checking.
- Liaise with external suppliers and partners to ensure continuity of service.
- Responsible for delivering positive weekly and monthly KPI’s for Group Car Schemes
- Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.
- Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements.
- Proven, relevant experience in a telephone
- based sales or customer service role is essential. Additional experience gained in Automotive or Financial Services industry is desirable.
- Well-developed analytical and information gathering experience as well as possessing a good commercial awareness.
- Effective, proactive communicator able to prioritise and ensure deadlines are met.
- Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.
- Excellent eye for detail with sound knowledge of all Microsoft Office packages.

INDLS

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

Pay: £13.95 per hour

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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