Service Advisor
6 months ago
**Service Advisor**
**Mercedes-Benz of Farnborough**
An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Farnborough. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
**Main Duties**:
- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To hand over and receive back any loan vehicle according to the published procedure.
- To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- To ensure that requested work is completed on time and to the expected standards.
- To ensure all customers vehicles are washed and vacuumed.
- To ensure that invoicing is accurate and completed on time.
- To ensure that job extensions are properly authorised and processed.
- To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
- To take responsibility for sub contracted repairs and ensure the quality of such.
- To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
- To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.
Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break and one 18.30 finish.
Total: 45.5 hours per week
Saturdays 07.00 - 13.00 on a rota basis paid as additional hours
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
**Job Types**: Full-time, Permanent
Pay: Up to £35,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Service Advisor
2 months ago
Farnborough, United Kingdom CV-Library Full timeService Advisor Vacancy - Farnborough Salary: £32,000 Basic OTE £38,400 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent position OC18505 We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent...
-
Service Advisor
3 months ago
Farnborough, United Kingdom Octane Recruitment Full timeService Advisor Vacancy - FarnboroughSalary: £32,000 Basic OTE £38,400 + and company benefitsWorking hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent positionOC18505We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent opportunity for a Service...
-
Service Advisor
2 months ago
Farnborough, United Kingdom CV-Library Full timeConsilium Recruit are proudly partnering the retail division of a global automotive vehicle manufacturer. They are seeking a Service Advisor to support a busy depot supporting commercial vehicles both external and internal customers. This is a permanent role. Commutable from: Farnborough, Aldershot, Farnham, Fleet, Camberley, Frimley Salary:...
-
Service Advisor
5 months ago
Farnborough, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Service Advisor £35,000 OTE Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW Service Centre in Ash Vale is looking to recruit a new Service Advisor. About...
-
Service Advisor
6 months ago
Farnborough, United Kingdom Group 1 Automotive UK Full time**Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Farnborough is looking to recruit a new Service Advisor. About the...
-
Service Advisor
4 weeks ago
Farnborough, Hampshire, United Kingdom Lookers Full timeJob SummaryA dedicated Service Advisor is required to join our Aftersales Team at Lookers Farnborough Audi. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover, and upselling additional parts and accessories.Key ResponsibilitiesBooking and scheduling appointments...
-
Service Advisor Position
4 weeks ago
Farnborough, Hampshire, United Kingdom Auto Skills UK Full timeService Advisor Job OpportunityWe are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Provide excellent customer service and communicate effectively with...
-
Service Advisor
5 months ago
Farnborough, United Kingdom Transcomm Recruitment Ltd Full timeA major commercial van and truck manufacturer are looking for a front of house, service advisor to control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule. ROLE Service Advisor LOCATION: Farnborough HOURS:...
-
Service Advisor
5 months ago
Farnborough, United Kingdom Lookers Plc Full timeOTE: GBP £34,800.00/Yr. Overview: **Audi Farnborough** **Hours**:42;** **Monday - Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30 **Salary**:£30,000- £32,000 plus bonus up to £4,800 Lookers **_Farnborough Audi _**is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of _a team_**_ Service...
-
Customer Service Advisor
6 months ago
Farnborough, United Kingdom Aquability (UK) Ltd Full time**Customer Service Advisor** Aquability (UK) Ltd currently has a fantastic opportunity for a Customer Service Advisor to join our friendly, family run company in delivering excellent levels of customer care. This is a full time, permanent position and the working hours are Monday-Thursday 9am-5pm and Fridays 9am-4.30pm based at our offices in Farnborough,...
-
Customer Service Advisor
5 months ago
Farnborough, United Kingdom Webhelp Full time**Job Advert** Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role...
-
Bmw Senior Service Advisor
6 months ago
Farnborough, United Kingdom Group 1 Automotive UK Full time**Group**_1 _**Automotive** **BMW Senior Service Advisor** **Salary**: Market Leading + Bonus Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our hugely succcesful BMW Service Centre in Ash...
-
Farnborough, Hampshire, United Kingdom Lenovo Full timeOverviewLenovo, a leading global technology company with a revenue of over US$57 billion, is seeking an experienced Senior Legal Advisor to join its Solutions and Services (SSG) Legal Team. As a trusted advisor, you will play a critical role in ensuring the timely rollout of compliant services globally.
-
Service Advisor Role
14 hours ago
Farnborough, Hampshire, United Kingdom Octane Recruitment Full timeJob Description:We are seeking a highly skilled and experienced Service Advisor to join our team at our Prestige dealership in Farnborough.The successful candidate will be responsible for delivering exceptional customer service, managing customer bookings and ensuring all relevant information is accurately recorded.This is a full-time, permanent position...
-
Customer Service Advisor
5 months ago
Farnborough, United Kingdom Jewson Full time**Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...
-
Customer Service Advisor
6 months ago
Farnborough, United Kingdom Jewson Full time**Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...
-
Parts Advisor
2 months ago
Farnborough, United Kingdom CV-Library Full timeParts Advisor Pembrook Resourcing are currently seeking a parts advisor on behalf of their client. Duties - * As a Parts Advisor for our Client, you will play a vital role in providing an outstanding level of service to both the colleagues you work with and the customers you serve. * You will need to have excellent communication skills, with a...
-
Commercial Parts Advisor
1 month ago
Farnborough, United Kingdom CV-Library Full timeCommercial Parts Advisor Competitive salary, with the potential to earn up to £30,000 Basic (depending on experience). Full-time permanent contract with 45 hours per week. Opportunities for career development and training. A positive and supportive working environment.We have an exciting opportunity for a Commercial Parts Advisor working within an...
-
Service Advisor
4 weeks ago
Farnborough, Hampshire, United Kingdom Transcomm Recruitment Full timeJob DescriptionA commercial vehicle manufacturer seeks a Service Advisor to manage their service desk, interacting with clients, customers, and the workshop team.Key Responsibilities:Manage service desk operationsDeal with clients and customersSupport the workshop teamLocation: FarnboroughSalary: £27,000 - £30,000 depending on experienceOvertime:...
-
Parts Advisor
4 weeks ago
Farnborough, Greater London, United Kingdom Auto Skills UK Full timeParts Advisor Job DescriptionA leading dealership is seeking an experienced Parts Advisor to manage their vehicle parts and accessories inventory. The ideal candidate will have a strong understanding of automotive systems and excellent customer service skills.Key Responsibilities:• Ordering and managing stock control of a wide range of vehicle parts and...