Service Advisor

5 months ago

Farnborough, United Kingdom Sandown Mercedes-Benz of Farnborough Full time

**Service Advisor**

**Mercedes-Benz of Farnborough**

An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Farnborough. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

**Main Duties**:

- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To hand over and receive back any loan vehicle according to the published procedure.
- To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- To ensure that requested work is completed on time and to the expected standards.
- To ensure all customers vehicles are washed and vacuumed.
- To ensure that invoicing is accurate and completed on time.
- To ensure that job extensions are properly authorised and processed.
- To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
- To take responsibility for sub contracted repairs and ensure the quality of such.
- To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
- To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break and one 18.30 finish.

Total: 45.5 hours per week

Saturdays 07.00 - 13.00 on a rota basis paid as additional hours

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Service Advisor

    1 month ago

    Farnborough, United Kingdom CV-Library Full time

    Service Advisor Vacancy - Farnborough Salary: £32,000 Basic OTE £38,400 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent position OC18505 We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent...

  • Service Advisor

    1 month ago

    Farnborough, Hampshire, United Kingdom Jago Consultants Full time

    Service Advisor ================ We are seeking a skilled Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience. Responsibilities --------------- * Meet and greet customers in a friendly and...

  • Service Advisor

    1 month ago

    Farnborough, Hampshire, United Kingdom Jago Consultants Full time

    Service Advisor ================ We are seeking a skilled Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience. Responsibilities --------------- * Meet and greet customers in a friendly and...

  • Service Advisor

    2 months ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job Title: Service Advisor at LookersLocation: UKHours: Full-time, Monday to Friday plus rotational SaturdaysSalary: Competitive salary plus bonusLookers is currently seeking a motivated Service Advisor to join our dynamic Aftersales Team. You will be working alongside a group of experienced Service Advisors, Vehicle Technicians, and our dedicated Service...

  • Service Advisor

    1 month ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    About the RoleLookers Farnborough Audi is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales...

  • Service Advisor

    4 weeks ago

    Farnborough, United Kingdom Consilium Recruit Full time

    Consilium Recruit are proudly partnering the retail division of a global automotive vehicle manufacturer. They are seeking a Service Advisor to support a busy depot supporting commercial vehicles both external and internal customers. This is a permanent role.Commutable from:  Farnborough, Aldershot, Farnham, Fleet, Camberley, Frimley Salary: £ Negotiable...

  • Service Advisor

    1 month ago

    Farnborough, United Kingdom CV-Library Full time

    Consilium Recruit are proudly partnering the retail division of a global automotive vehicle manufacturer. They are seeking a Service Advisor to support a busy depot supporting commercial vehicles both external and internal customers. This is a permanent role. Commutable from:  Farnborough, Aldershot, Farnham, Fleet, Camberley, Frimley  Salary:...

  • Service Advisor

    4 weeks ago

    Farnborough, United Kingdom Consilium Recruit Full time

    Consilium Recruit are proudly partnering the retail division of a global automotive vehicle manufacturer. They are seeking a Service Advisor to support a busy depot supporting commercial vehicles both external and internal customers. This is a permanent role.Commutable from: Farnborough, Aldershot, Farnham, Fleet, Camberley, Frimley Salary: £ Negotiable...

  • Service Advisor

    1 month ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    OverviewAudi FarnboroughHours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30Salary: £30,000-£32,000 plus bonus up to £4,800Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Farnborough Audi. As a Service Advisor, you will be responsible for providing...

  • Service Advisor

    4 months ago

    Farnborough, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor £35,000 OTE Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our BMW Service Centre in Ash Vale is looking to recruit a new Service Advisor. About...

  • Service Advisor

    5 months ago

    Farnborough, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Ford Dealership in Farnborough is looking to recruit a new Service Advisor. About the...

  • Service Advisor

    5 days ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryA dedicated Service Advisor is required to join our Aftersales Team at Lookers Farnborough Audi. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover, and upselling additional parts and accessories.Key ResponsibilitiesBooking and scheduling appointments...

  • Service Advisor

    2 months ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    Job SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Farnborough Audi. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesBooking and scheduling appointments for customersAdvising customers on...

  • Service Advisor Position

    5 days ago

    Farnborough, Hampshire, United Kingdom Auto Skills UK Full time

    Service Advisor Job OpportunityWe are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Provide excellent customer service and communicate effectively with...

  • Service Advisor

    4 months ago

    Farnborough, United Kingdom Transcomm Recruitment Ltd Full time

    A major commercial van and truck manufacturer are looking for a front of house, service advisor to control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule. ROLE Service Advisor LOCATION: Farnborough HOURS:...

  • Service Advisor

    4 months ago

    Farnborough, United Kingdom Lookers Plc Full time

    OTE: GBP £34,800.00/Yr. Overview: **Audi Farnborough** **Hours**:42;** **Monday - Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30 **Salary**:£30,000- £32,000 plus bonus up to £4,800 Lookers **_Farnborough Audi _**is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of _a team_**_ Service...

  • Service Advisor

    4 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    OverviewAudi FarnboroughHours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30Salary: £30,000-£32,000 plus bonus up to £4,800At Lookers Farnborough Audi, we are seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and...

  • Service Advisor

    4 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    OverviewAudi FarnboroughHours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30Salary: £30,000-£32,000 plus bonus up to £4,800At Lookers Farnborough Audi, we are seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and...

  • Service Advisor

    4 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    OverviewAudi FarnboroughHours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30Salary: £30,000-£32,000 plus bonus up to £4,800At Lookers Farnborough Audi, we are seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and...

  • Service Advisor

    4 weeks ago

    Farnborough, Hampshire, United Kingdom Lookers Full time

    OverviewAudi FarnboroughHours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30Salary: £30,000-£32,000 plus bonus up to £4,800At Lookers Farnborough Audi, we are seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and...