Service Advisor

7 months ago


Farnborough, United Kingdom Sandown Mercedes-Benz of Farnborough Full time

**Service Advisor**

**Mercedes-Benz of Farnborough**

An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Farnborough. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

**Main Duties**:

- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To hand over and receive back any loan vehicle according to the published procedure.
- To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- To ensure that requested work is completed on time and to the expected standards.
- To ensure all customers vehicles are washed and vacuumed.
- To ensure that invoicing is accurate and completed on time.
- To ensure that job extensions are properly authorised and processed.
- To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
- To take responsibility for sub contracted repairs and ensure the quality of such.
- To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
- To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break and one 18.30 finish.

Total: 45.5 hours per week

Saturdays 07.00 - 13.00 on a rota basis paid as additional hours

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


  • Service Advisor

    4 weeks ago


    Farnborough, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Farnborough Salary: £32,000 Basic OTE £38,400 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent position OC18505 We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent opportunity for a...

  • Service Advisor

    3 months ago


    Farnborough, United Kingdom CV-Library Full time

    Service Advisor Vacancy - Farnborough Salary: £32,000 Basic OTE £38,400 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings, 8am - 12.30pm - full time, permanent position OC18505 We have a new vacancy for a Service Advisor for my client's main Prestige dealership in Farnborough. Excellent...

  • Service Advisor

    3 weeks ago


    Farnborough, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Farnborough Salary: Up to £32,000 Basic OTE £38,000 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings - full time, permanent position OC19383 We have a new vacancy for a Service Advisor for my client's main dealership in Farnborough. Excellent opportunity for a Service Advisor to...

  • Service Advisor

    3 weeks ago


    Farnborough, United Kingdom CV-Library Full time

    Service Advisor Vacancy - Farnborough Salary: Up to £32,000 Basic OTE £38,000 + and company benefits Working hours: Monday to Friday, 8am - 5.30pm, 1 in 3 Saturday mornings - full time, permanent position OC19383 We have a new vacancy for a Service Advisor for my client's main dealership in Farnborough. Excellent opportunity for a Service...

  • Service Advisor

    14 hours ago


    Farnborough, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £25,000 OTE - £40,000 Location - Farnborough Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending...

  • Service Advisor

    2 days ago


    Farnborough, United Kingdom Jago Consultants Ltd Full time

    I am working with a **Main Car Dealership in Fanborough** who are currently looking for a Service Advisor to join their growing team. Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service? **About the position** You will be welcomed into a warm and friendly team and...

  • Service Advisor

    2 days ago


    Farnborough, United Kingdom Jago Consultants Ltd Full time

    Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service? If the answer is yes to the above then we want to hear from you! Our hugely successful Service Centre in Ash Vale near Farnborough is looking to recruit a new Service Advisor. **About the position** You will be...

  • Service Advisor

    6 months ago


    Farnborough, United Kingdom Transcomm Recruitment Ltd Full time

    A major commercial van and truck manufacturer are looking for a front of house, service advisor to control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule. ROLE Service Advisor LOCATION: Farnborough HOURS:...

  • Service Advisor

    6 months ago


    Farnborough, United Kingdom Lookers Plc Full time

    OTE: GBP £34,800.00/Yr. Overview: **Audi Farnborough** **Hours**:42;** **Monday - Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30 **Salary**:£30,000- £32,000 plus bonus up to £4,800 Lookers **_Farnborough Audi _**is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of _a team_**_ Service...


  • Farnborough, United Kingdom Gi Group Full time

    Customer Service Advisor **Job Description**: Our Client based in Farnborough one of the leading logistics specialists in e-fulfilment, contact centres, mail and parcels are urgently looking for Customer Service Advisors to join the team on a temp-perm basis. You will be predominantly looking after a specific customer where full training is provided in all...


  • Farnborough, United Kingdom Webhelp Full time

    **Job Advert** Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry. We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. This is a full-time complaint handling role...


  • Farnborough Green, United Kingdom Octane Recruitment Full time

    We are seeking a highly skilled Service Advisor to join our team at Octane Recruitment. As a leading recruitment agency specialising in the automotive and motor trade industries, we are looking for a professional with previous experience in dealing with customers and delivering high levels of service.Role OverviewThis role entails working closely with...

  • Service Advisor Role

    1 month ago


    Farnborough, Hampshire, United Kingdom Octane Recruitment Full time

    Job Description:We are seeking a highly skilled and experienced Service Advisor to join our team at our Prestige dealership in Farnborough.The successful candidate will be responsible for delivering exceptional customer service, managing customer bookings and ensuring all relevant information is accurately recorded.This is a full-time, permanent position...


  • Farnborough, United Kingdom Jewson Full time

    **Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...


  • Farnborough, United Kingdom Jewson Full time

    **Jewson are recruiting for Customer Service Advisors to join their new branch in Farnborough.** At Jewson we are **Proud to Partner The Trades**, we're opening a new state of the art branch in Farnborough offering an innovative and cutting edge merchant experience. As such we are recruiting for a new dynamic and passionate team to join us on this exciting...


  • Farnborough, United Kingdom AWD Recruitment Limited Full time

    Customer Service Advisor / Agent who has previous experience of working in a customer facing role with excellent people skills and the ability to provide a first-class customer experience is required for an airport based in Farnborough, Hampshire, South East England. **SALARY**: Up to £25,000 + Excellent Benefits (see below) **LOCATION**: Farnborough,...


  • Farnborough Green, United Kingdom Octane Recruitment Full time

    We are recruiting for a Service Advisor to join our client's main dealership in Farnborough. This is an excellent opportunity for a professional with prior experience in the motor trade to take on a new challenge and develop their skills in a busy dealership environment.About the RoleThe Service Advisor will be responsible for dealing with customers, booking...

  • Parts Advisor

    3 months ago


    Farnborough, United Kingdom CV-Library Full time

    Parts Advisor Pembrook Resourcing are currently seeking a parts advisor on behalf of their client. Duties - * As a Parts Advisor for our Client, you will play a vital role in providing an outstanding level of service to both the colleagues you work with and the customers you serve. * You will need to have excellent communication skills, with a...

  • HR Advisor

    4 weeks ago


    Farnborough, United Kingdom Premier Jobs UK Full time

    Are you a HR Advisor looking to join a multi award winning Financial Services business that puts its people at the forefront of their vison and business goals?As a HR Advisor you will provide a professional HR service to managers and employees throughout the business. You will be responsible for promoting the HR function through building relationships and...

  • Hr Advisor

    1 month ago


    Farnborough, United Kingdom CV-Library Full time

    Are you a HR Advisor looking to join a multi award winning Financial Services business that puts its people at the forefront of their vison and business goals? As a HR Advisor you will provide a professional HR service to managers and employees throughout the business. You will be responsible for promoting the HR function through building relationships and...