Service Advisor

7 months ago

Farnborough, United Kingdom Lookers Plc Full time

OTE: GBP £34,800.00/Yr. Overview:
**Audi Farnborough**

**Hours**:42;** **Monday
- Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30

**Salary**:£30,000- £32,000 plus bonus up to £4,800

Lookers **_Farnborough Audi _**is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of _a team_**_ Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager._**

As a Service Advisor at **_Audi_**, you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers

**Responsibilities**:

- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications:
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

**About us**:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package.
- This includes competitive basic salaries plus;Enhanced holidays that increase with service-
- Eligibility to join one of our car schemes-
- Critical illness cover after 2 years and Life Assurance-
- Smart Health - free access to support 24 hours a day, 365 days a year-
- Enhanced paid maternity, paternity and adoption leave-
- For some roles a company car and additional earning potential through commission or bonus.- We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
- Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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