Service Advisor

7 months ago

Farnborough, United Kingdom Transcomm Recruitment Ltd Full time

A major commercial van and truck manufacturer are looking for a front of house, service advisor to control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.

ROLE Service Advisor

LOCATION: Farnborough

HOURS: Monday to Friday 7am to 4pm, 1 in every four Saturday mornings.

BASIC SALARY: £27k to £30k plus bonus

ROLE:
- Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales

Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency

Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair

Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times

Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard

To perform any duties that are reasonably incidental to the role.

Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation

To take bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.

EXPERIENCE REQUIRED**:Experience in any Car, Light commercial or commercial vehicle environment, LCV, HGV, Fleet, van, car or any automotive sector. Would proffer light commercial or Commercial sector experience in any capacity, but not essential. Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them**

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: 2824

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