Service Advisor
5 months ago
A major commercial van and truck manufacturer are looking for a front of house, service advisor to control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.
ROLE Service Advisor
LOCATION: Farnborough
HOURS: Monday to Friday 7am to 4pm, 1 in every four Saturday mornings.
BASIC SALARY: £27k to £30k plus bonus
ROLE:
- Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales
Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair
Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times
Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard
To perform any duties that are reasonably incidental to the role.
Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation
To take bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
EXPERIENCE REQUIRED**:Experience in any Car, Light commercial or commercial vehicle environment, LCV, HGV, Fleet, van, car or any automotive sector. Would proffer light commercial or Commercial sector experience in any capacity, but not essential. Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them**
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£30,000.00 per year
**Benefits**:
- Company car
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: 2824
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