Customer Service Advisor
4 days ago
Customer Service Advisor / Agent who has previous experience of working in a customer facing role with excellent people skills and the ability to provide a first-class customer experience is required for an airport based in Farnborough, Hampshire, South East England.
**SALARY**: Up to £25,000 + Excellent Benefits (see below)
**LOCATION**: Farnborough, Hampshire, South East England
**JOB TYPE**: Full-Time, Permanent - there are also 2 Maternity Cover Contracts available
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Agent who previous experience of working in a customer facing role with excellent people skills and the ability to provide a first-class customer experience.
Working as a Customer Service Advisor / Agent you will as part of the larger Customer Services Team to provide excellent customer service to all passengers and crew travelling through the airport.
As a Customer Service Advisor / Agent you will be part of a highly recognised company which is tailored to business aviation and focussed on delivering a world class customer experience at all times.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your role as Customer Service Advisor / Agent will include working as part of a team to:
Provide excellent customer service to all passengers and crew travelling through the airport
Accompany passengers and their luggage to lounge areas
Ensure that the terminal and all passenger lounges are maintained to exceptional standards
To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
Provide support and assistance to crew
To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights are with passengers or “empty” flights
To provide welcome and check-in facilities for large flights in accordance to current operating procedures
To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT) (where appropriate)
CANDIDATE REQUIREMENTS
Previous experience of working in a customer facing role
Flexible in approach and able to work across a variety of shift patterns
Full UK driving license holder
Must be able to meet CRC security clearance requirements
Airside driving experience is desirable
COMPANY BENEFITS
Competitive salary
24 days holiday per annum (or pro-rata for contract), plus statutory public holidays
Branded uniform
Workplace pension scheme with matched contributions up to a set amount
Life assurance
Health cash plan
Company sick pay scheme
Free onsite parking
Cycle to work scheme
Access to an Employee Assistance programme and helpline
Discount on accommodation and food/beverage at affiliated hotel and pub
Access to discount and savings scheme
You'll also get all kinds of other great perks, like social events and special employee offers
HOW TO APPLY
**JOB REF**: AWDO-P9532
Full-Time, Permanent and Contract Jobs, Careers and Vacancies. Find a new job and work in Farnborough, Hampshire, South East England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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