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Customer Service/sales Coordinator

4 weeks ago

Bury St Edmunds, United Kingdom Hales Group Limited Full time

**Customer Service/Sales Coordinator**

£24,000-£26,000 per annum DOE

Monday to Friday

8:30am-5pm

Permanent

**Main duties and responsibilities**:

- Collate orders from customers and post into company CRM system
- Print picking sheets for customer orders for warehouse to pick
- Raise delivery schedules and paperwork for drivers.
- Organise customer returns and credits
- To liaise with factory staff within the factory environment when required.
- Production data imputing
- Liaise with own van drivers in relation to customer deliveries and queries, including route planning
- Book transport collections for pallet network deliveries and print paperwork for warehouse
- Raise courier bookings with DPD and print paperwork for warehouse
- Develop strong relationships with customers, be the first point of contact
- Resolve customer queries politely and professionally, providing an excellent level of customer service
- Understand company product and services to sell to customers
- To fully learn and investigate the company system to maximise its capabilities

**Key skills**:

- Previous experience within a similar role/environment desirable
- Flexible and open to learning
- Computer literate
- Excellent communication skills both written and verbal
- Excellent organisational and time management skills
- Professional but with a great sense of humour
- Excellent decision making and problem solving skills

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