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Customer Services Representative

6 months ago

Bury St Edmunds, United Kingdom Majisign Ltd Full time

Majisign Ltd is a successful business based in Suffolk, designing, and manufacturing wooden display products in our purpose-built workshop. With emphasis on excellent customer service, we are proud to be working with the world’s best food, beverage, and hospitality brands for over 20 years.

**Job Summary**

We have a vacancy for a Customer Services Representative to join our office team who can help drive sales and expand our customer base. You’ll be responsible for generating new leads, closing sales and placing orders into our manufacturing pipeline.

This is a pivotal role between production and creative design, so you will be a highly motivated individual, confident with coordinating and liaising between departments.

**Roles and Responsibilities include**
- Particular emphasis on the sales function providing technical details, product knowledge and quotes to customers.
- Update CRM database with customer information
- Identify customers’ needs, recommend appropriate products or services according to their needs
- Follow company policies and procedures, maintain personal professional skills, and work as a team with all team members to achieve common goals

**Competencies**
- High standard of computer literacy, customer management and organisational skills
- Excellent written and verbal communication skills.

**Personal Attributes**
- Organised, enthusiastic and energetic.
- Factual problem solver with a positive attitude
- Confident manner with excellent time keeping and diary management.
- Self-motivated with the ability to work on multiple projects, often under pressure and with limited supervision
- Attention to detail and a desire to get things right first time
- Ability to learn on the job and adapt to changes

**Experience**

Experience of delivering great customer service preferably within a B2B environment, you will have worked in a similar role ideally in printing or other manufacturing business.

**Benefits Include**

Competitive salary 31 days holidays (pro-rata) to include Bank Holidays

Auto-enrolment Pension Scheme

Free On-site Parking

**Job Type**: 41.50 hours per week

Please note that this in an office-based role and flexibility to work from home is not an option.

All applicants must have the right to work full time in the UK

**Schedule**

Monday to Friday

Work Location: In person

**Salary**: From £22,660.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person