Customer Service Coordinator

2 weeks ago


Bury St, Suffolk, United Kingdom Greene King Full time
Company Description

At our company, as a Customer Services Coordinator, you'll be part of the team working on our Amazon Business Rollout Coordinator for a 6-month fixed term. You'll be in charge of liaising with our pubs, coordinating the maintenance and management of our Amazon Business accounts system, handling user support queries, and overseeing the rollout across Greene King.

Join us at Greene King, the top pub company and brewer in the country. Our mission is to bring joy into people's lives and become a symbol of outstanding British hospitality. With a brewing and pub history that spans over 220 years, we've built a business that we are proud of today. Our 39,000 strong team continues to uphold the true British pub experience.

Additional Information

We value hard work and reward our team by offering:

  • 33% discount for you and 15% for your loved ones on all our brands so you can enjoy your favorite food and drinks at a lower price.
  • Free employee assistance program covering mental health, well-being, financial, and legal support because your well-being matters to us.
  • 50% discount for you and 25% for your loved ones at our Greene King Inns and hotels, giving you the chance to have a budget-friendly weekend getaway.
  • Refer a friend program - recommend someone for a new role and receive £1,500 upon their placement.
  • Wagestream - access your salary before payday for unexpected expenses.
  • Retail discounts - Enjoy up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more.
Job Description

Your role as a Customer Services Coordinator involves:

  • Maintenance and management of the Amazon Business accounts system.
  • Handling user support and resolving queries.
  • Rollout to Greene King Pubs & Destination Brands as per the schedule.
  • Providing regular business reports.
  • Monitoring business purchases, ensuring compliance, and guiding business decisions.
  • Cost reduction and business risk management.
  • Supporting the team on projects related to Amazon and business expenses.

What we are looking for:

  • Experience in supporting and communicating with Pubs.
  • Intermediate Excel skills.
  • Previous exposure to Cognos is beneficial.
  • Knowledge of accounting.
  • Data analysis capabilities are a plus.
  • Strong communication skills.
  • Effective in planning, organizing, and delivering difficult messages.
  • Self-motivated, able to make independent business decisions.

#LI-RS1



  • Bury St, Suffolk, United Kingdom Exact Sourcing Limited Full time

    Are you looking to work for a company that is a leader in their field and rely on offering exemplary customer service? Have you worked in a Customer Care position and understand the benefits of offering great customer service? If so our client based in Bury St Edmunds are now looking for a Customer Care Coordinator to join their rapidly growing team. As the...


  • Bury St, Suffolk, United Kingdom Pertemps Full time

    Customer Experience CoordinatorHours:Monday to Friday 09:00 to 17:00 (Some additional hours as required with international time zones)Salary: Circ £26,000My client based in Bury St Edmunds is seeking a Customer Experience Coordinator to join their lively and busy team. The successful applicant will be responsible for a variety of essential administrative...


  • Bury St, Suffolk, United Kingdom Pertemps Network Group Full time

    Job Description:Customer Experience CoordinatorHours: Monday to Friday 09:00 to 17:00 (Some additional hours as required with international time zones)Salary: Circ £26,000My client based in Bury St Edmunds is seeking a Customer Experience Coordinator to join their lively and busy team. The successful applicant will be responsible for a variety of essential...


  • Bury St, Suffolk, United Kingdom Hales Group Full time £25,284

    Upload your CV and be the first to apply Service Coordinator Haverhill (9 month Maternity Leave Cover)£25,284 per annum Monday to Friday (07:30-17:00) and one weekend in five (Saturday- 8am-8pm, Sunday 09:00-18:00 Weekend working is home based) Our client based in Haverhill, is seeking a Service Co-ordinator to join their well-established team on 9...


  • Bury St, Suffolk, United Kingdom G L Cars Full time

    Overview:We are seeking a customer facing team member to coordinate both our Hire and Service departments customer facing receptions.Part time (min 25 hours ) or full timeResponsibilities: Liaise with customers both in person and on the telephone in a professional and friendly manner. Create Hire and service quotations Generate Hire and service bookings...


  • Bury St, Suffolk, United Kingdom Compass Point Recruitment Ltd Full time £24,000

    Location Bury St Edmunds Sector: Office Recruitment Services Job type: Permanent Salary: £24000 per annum Contact: Brigita Seveliovaite Contact email: Contact phone: Job ref: J36283 Published: 6 days ago Expiry date: Start date: Position: Customer Service Representative Location: Bury St Edmunds - outskirts Pay: £24, 000 per annum +...


  • Bury St, Suffolk, United Kingdom Flagship Group Full time

    Do you want to come and help us solve the housing crisis in the East of England? We're a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.Our people and our...


  • Bury St, Suffolk, United Kingdom Adecco UK Full time

    Customer Service Adviser - Outskirts of Stowmarket - Temp to Perm - £21,500Do you value great customer service? Are you looking to move away from Retail or Hospitality and in to an Office based role? Are you a confident communicator?Well we want to speak to youWe are keen to speak great personalities, after all this is a people based role Our client is...


  • Bury St, Suffolk, United Kingdom First Recruitment Services Limited Full time

    Position:Customer Service Advisor- Salary: £11 per hour- Location: Bury St Edmunds- Hours:Monday Friday 84 with 1 hour unpaid lunch break. 7 paid hours a day. Parking availableDuties will include: Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and...


  • Bury St, Suffolk, United Kingdom TIME Appointments Ltd Full time

    Time Appointments are delighted to be working with one of Suffolk's leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and progression...

  • Nrswa Coordinator

    2 weeks ago


    Bury St, Suffolk, United Kingdom Fulcrum Full time

    Fulcrum is a leading provider of utility infrastructure and services, nationwide. Operating across the UK, and with a direct delivery model, we're committed to using the capabilities and experience of our Group businesses to play an essential part in delivering the UK's smart energy revolution and net-zero future.Our heritage in utility infrastructure is...


  • Bury St, Suffolk, United Kingdom Driver Hire Full time

    Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator.Contract Type:Temporary to Permanent.The Role:Our National customer require a Customer Service Administrator in an ongoing position for their busy service centre on the outskirts of Bury St Edmunds. Immediate...


  • Bury St, Suffolk, United Kingdom First Recruitment Services Full time

    Position:Customer Service Advisor- Salary: £10 - £11 per hour- Location: Bury St Edmunds- Hours:Monday Friday 84 with 1 hour unpaid lunch break. 7 paid hours a day. Parking availableDuties will include: Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual...


  • Bury St, Suffolk, United Kingdom Hales Jobs Full time

    Customer Service AdvisorBury St Edmunds£ £12 per hourThe working hours for this role are Monday to Friday 08:30-17:00.Driving/own transport is essential due to the office location.Daily Duties Working within a team Answering telephone calls and helping with queries Work within a team to ensure the workload is prioritised Inputting data into bespoke...


  • Bury St, Suffolk, United Kingdom Build Aviator Full time

    The RoleThis role is working with Build Aviator part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.At STARK Group, we have a strong culture that is built on passionate and...


  • Bury St, Suffolk, United Kingdom Driver Hire Bury St Edmunds Full time

    Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who is looking for a Customer Service AdministratorContract Type: Ongoing full timeThe Role: Handle incoming customer calls & enquiries in a professional and timely manner Operate internal Operations system to log, book, track and follow customer orders Support and...


  • Bury St, Suffolk, United Kingdom Greene King Full time

    Company DescriptionAs a Systems data coordinator, you will support the Cellar service purpose by Helping great people in great pubs serve great beer by ensuring the highest level of customer satisfaction and support for our customers through maintaining accurate data that enhances the Greene king offering.Join us at Greene King the country's leading pub...


  • Bury St, Suffolk, United Kingdom Hales Group Limited Full time

    Customer Service Advisor - outskirts of Bury St Edmunds - £10.35 per hour(rising after NLW increases) - Temp to PermDriving/own transport is essential due to the office location.Daily Duties Working within a team Answering telephone calls and helping with queries Work within a team to ensure the workload is prioritised Inputting data into bespoke software...

  • Support Coordinator

    2 weeks ago


    Bury St, Suffolk, United Kingdom Havebury Housing Partnership Full time

    We own and manage c.7,000 homes in the east of England, working closely with other agencies and stakeholders within our communities.It's a really exciting time to join us. We've recently launched our new corporate plan which sets out what we want to achieve over the next 5 years, with new strategies to support our ambitions. These build on the good...


  • Bury St, Suffolk, United Kingdom Labour-Hire Solutions Limited Full time

    Labour Hire is looking for an experienced Customer Service Representative to begin work for a nationwide gas and electric business._This is a permanent position with NO agency probation period_About the role: Communicating professionally and in a timely manner to schedule booking with customers and tenants. Using gaselec systems and other software tools...