Service/admin Coordinator

2 weeks ago


Rossendale, United Kingdom IPH Fire Solutions Ltd Full time

**Job Summary**:
**Responsibilities**:

- Coordinate all aspects of service/admin operations, including but not limited to inputting accurate data onto the CRM System, scheduling, materials ordering, answering phone calls and customer service tasks.
- Responsibility for Accreditations -BSI/BAFE/Construction Line etc.
- Ensure timely and efficient delivery of services to customers
- Monitor service requests, obtaining Purchase Orders for and assign technicians to appropriate jobs
- Maintain accurate records of service requests, work orders, and customer interactions.
- Collaborate with other departments to ensure smooth service delivery
- Identify opportunities for process improvement and implement changes as needed

**Requirements**:

- 2+ years of experience in service coordination or related field
- Excellent communication and interpersonal skills
- Strong administrative/organisational and multitasking abilities
- Customer service orientation
- Proficiency in CRM System software (ideally SIMPRO) and all Microsoft Office Functions including Excel, Word and Outlook.

**Physical Demands**:
The Service/Admin Coordinator may be required to sit or stand for extended periods of time and may need to lift/take delivery of parcels into the office via the stairs and/or the loading bay.

**Working Hours: 36 hours per week**

Monday - Thursday 9:00am to 5:00pm (1/2 hour unpaid lunch break)

Friday 9:00am to 3:00pm

**This position is answerable to**: Service Manager

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 01/07/2024
Reference ID: IPHF/SACOJune24



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