Care Coordinator

6 months ago

Rossendale, United Kingdom East Lancashire Alliance Full time

You will work closely with clinical pharmacists, advanced clinical practitioners, doctors, nurses, healthcare assistants, administrative staff and management teams to ensure patients are being directed to and receiving the most suitable care for them. Duties and responsibilities include Understand what a Primary Care Network is, and how support is provided to patients because of improved collaboration of working between health and social care services. Work with key people in the PCN to develop & support collective general practice projects including areas of federated working. The post holder should demonstrate good organisation and time management skills.

Always maintain confidentiality. Communication and Key Working Relationships Demonstrates ability to work as a member of a team. Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary. Actively work toward developing and maintaining effective working relationships both within and outside the PCN or group of PCNs.

Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to Patients GP, Nurses, other practice staff, other healthcare professionals and commissioning organisations. Acting as a point of contact when required for people who wish to contact the PCN. Communicate effectively with service users and their families / carers, and other staff both internal and external and members of the public. Responds positively, in a courteous and professional manner when dealing with routine and non-routine enquiries which may be complex and involve problems in communication / understanding.

This includes general non-clinical advice and information to patients and carers. Acts with discretion at all times to take and record accurate messages. Communicates complex and highly sensitive information which may relate to staff, patients and relatives or commercial undertakings, within and outside the organisation, with the ability to persuade, negotiate and influence others. To help maintain excellent communication, liaison and working arrangement with Trust Directorates, Trusts, NHS England, East Lancashire Integrated Care Board, Social Services, Voluntary Sector Organisations, Care Homes and other agencies.

Develop excellent working relationships with partners, wider service networks. including the voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other key PCN stakeholders. Meet regularly with the clinical & management leads of the Direct Enhanced Services Manage and prioritise workload on a daily basis and deal with the competing demands of PCN Admin work. Planning and Organisation Manages and prioritises all incoming and outgoing correspondence, initiating responses where appropriate.

Manages the diaries of key members of the team when required including maintaining and co-ordinating appointments, organising meetings (including videoconferences via Microsoft Teams) and using initiative to make necessary revisions, liaising with all relevant parties in an efficient and effective way. Prepares agendas, collating and circulating papers for meetings, ensuring that all papers are submitted in time and that they comply with the required house style standards. Selects, retrieves and collates papers and information in a timely manner, for meetings and in response to enquiries. Attends meetings, taking and transcribing formal minutes and action notes.

Manages the organisation of events or meetings which involves sending invites, arranging speakers / lecturers and booking venues. Organises and prioritises workload and works flexibly in response to competing demands. Responsibility for Patient/Client Care, Treatment & Therapy Support the process of holistically bringing together all of a persons identified care and support needs and explore options to meet these within single personalised care and support plan (PCSP), in line with PCSP best practice based on what matters to the person. Support the process of helping patients to manage their needs through answering queries, making and managing appointments and ensuring that patients have good quality written or verbal information to help them make choices about their care.

Support the process of patients being able to take up training and employment and to access appropriate benefits where eligible. Assist the process for patients to access self-management education courses, peer support or interventions that support them in their health and wellbeing increase their activation level. Supports the process of patients being able to access personal health budgets where appropriate. Provide co-ordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Partnership Coaches and other primary care professionals.

Effectively uses all methods of communication and is aware of and manages barriers t

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