Customer Liaison Administrator
2 days ago
**CUSTOMER LIAISON ADMINISTRATOR / BRIDGWATER - PERMANENT VACANCY**
**Location**: Bridgwater, TA6
**Assignment**: Permanent contract
**Reporting to**: Customer Service Manager
**Hours**: Monday to Friday 08:45 - 17:15pm
**Salary**: £26,000 - £28,000 per annum (dependent on experience)
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Customer Liaison Administrator to join our manufacturing client based in Bridgwater on a permanent contract.
The purpose of this role is to effectively manage the complete order process from initial contact with customers, through to the order processing to invoice and despatch.
**Duties as a Customer Liaison Administrator**:
- Arranging transport and processing the relevant export and delivery documentation as required to meet the export needs of the UK and the delivery regulation of the receiving country
- Processing of sales orders accurately and on time, with full customer requirements and details
- Obtaining quotations and booking of transport
- Completing of all administration in relation to the export documentation including invoices, packing documents and quality certificates
- Working with the Operations Team to keep them informed on the production of orders and any problems that might affect Customer delivery expectation
- Keeping records of discussion or correspondence with customers up to date and accurate
- Accurately maintain customer price list and documentation
- Supporting the Sales Team by providing customer requested information
- Preparation and dispatch of samples
- Dealing and resolving customer service issues where possible
- Answering the main reception and barrier access lines
- Assisting the Accounts Team with invoice queries
**About you**:
- Experience within logistics / export would be adventurous
- Strong interpersonal skills
- Excellent customer service and communication skills
- Ability to work to a high degree of accuracy
- A flexible approach to duties which can change on a daily basis depending on the business needs
- Experience in a manufacturing environment would be advantageous
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