Export Customer Administrator
5 months ago
**About Us**
Nonwovenn is one of the southwest’s largest privately owned manufacturing business employing over 240 people. We are incredibly successful having grown 35% in the last two years with plans to grow a further 100% in the next three years. We are a business that is proud to contribute to harm reduction globally by making innovative specialised nonwoven fabrics in the medical, packaging, industrial and personal protection markets.
**The Role**
We are currently looking to recruit a Customer Liaison person to work in the Customer Service team helping manage our customers’ requirements efficiently and constantly deliver quality service which meets the customer ‘s expectations. This is a pivotal role, where you will manage complete order process from initial contact with the customer, thought order processing and despatch.
You will be able to build rapport to understand customer’s needs whilst constantly trying to exceed customers’ expectations, therefore strong interpersonal skills are required for this role. The role entails working with various stakeholders within the Group to manage the export and transportation of the organisation's goods to international markets, and so **previous experience of shipping and export would be essential**
**It is also essential that you possess previous FCMG/Warehouse/DC office experience.**
You will display positive and engaging attitude, tactful approach and remain calm when tasked with multiply customer demands simultaneously. You will be working in very dynamic environment with changing priorities and must suit both business and customer requirements, so adaptability is the key to this role.
Working hours will be 37.5 hours per week - between the hours of 08:15 - 17:15 (8.5hrs per day, inclusive of 1hr unpaid lunch break)
**Key duties for the role include**:
- Enter all customer enquiries accurately, with full customer requirements and details, pass information to relevant person.
- Liaise with customers, operations, sales & suppliers when arranging shipments and handling enquiries
- Obtaining quotations and booking of transport
- Data handling, entry and reporting using in-house systems, accurately entering stock movements, in and out transactions.
- Complete all administration in relation o the export documentation (invoices, packing documents, quality certificates) and any other relevant specific documentation in relation to the product and export regulations for both UK and the receiving country.
- Liaise with Operations, Planning, Finance, Quality and Sales when handling queries
- Deal with customer issues, resolving them or escalating problems to the correct level or appropriate contact.
- Manage Key accounts as directed
- Answer the main reception & barrier access lines
- Preparation and despatch of samples
- Accurately maintain specification documents - as required.
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,500.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Export logistics: 1 year (preferred)
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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