Customer Care Team Leader

3 weeks ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

Job Title: Customer Care Team Leader

Job Description:

The Customer Care Team Leader plays a critical role in managing a team of Customer Care Advisors who maintain and develop sales of products, handle administrative and service aspects of the ordering cycle, and manage price administration to support the UK Market.

The Team Leader drives efficiency through leadership, process reviews, and continual improvement to achieve and exceed departmental KPIs, increase customer satisfaction, loyalty, and expectations.

Key Responsibilities:

  • Recruit, coach, mentor, and develop Customer Care Advisors
  • Carry out monthly 1:1s, mid-year, and yearly appraisals
  • Set clear goals and deploy strategies focused towards these goals
  • Work closely with Directors of Sales to maintain and develop sales of products to UK Specification accounts
  • Manage the pricing and quotations/campaigns cycle for Retail, Specification, and Export Markets

About the Company: Job Solutions Ltd is a professional recruitment agency assisting clients with their recruitment needs.

Requirements:

  • Proven leadership skills
  • Excellent verbal and written communication skills
  • Time management and flexibility
  • Highly organized and analytical skills
  • Strategic thinking and problem-solving attitude


  • Bridgwater, Somerset, United Kingdom CareTech Group Full time

    At CareTech Group, we are seeking a highly skilled and compassionate Residential Care Team Leader to join our team in the Hereford and Worcester region. As a Complex Care Deputy Manager, you will play a vital role in supporting children and young people who have experienced challenging circumstances and adverse conditions.We provide residential care for...


  • Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full time

    About the Role:Voyage Care Ltd is seeking a dedicated and passionate Registered Service Manager to lead our residential service in Bridgwater, Somerset. As a key member of our management team, you will be responsible for ensuring the highest standards of care and support for our service users.Key Responsibilities:Develop and implement person-centred support...


  • Bridgwater, Somerset, United Kingdom Office Angels Full time

    We are seeking a talented Customer Care Manager to lead a dynamic and innovative team for 14 months on a fixed term contract. This role will play a critical part in managing a team of advisors who maintain and develop sales of products, handle all administration and service aspects of the ordering cycle, and manage all aspects of the price administration to...


  • Bridgwater, Somerset, United Kingdom Warner Leisure Hotels Full time

    **Food and Beverage Team Leader Opportunity**We are seeking a motivated and experienced leader to join our Food and Beverage team at Cricket St Thomas.**Key Responsibilities:**Lead and motivate the team to deliver exceptional customer experiences.Work closely with Food and Beverage Managers to drive business growth and improve...


  • Bridgwater, Somerset, United Kingdom CareTech Group Full time

    As a Deputy Manager at CareTech Group, you will play a vital role in supporting children and young people with complex care needs. Our residential care service provides a safe and nurturing environment for young people who have experienced trauma and adversity.We are looking for an enthusiastic and motivated individual to join our team as a Deputy Manager....


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Job Summary: We are seeking a skilled and compassionate Team Leader to join our Residential Childcare team at Headway Adolescent Resources.Location: BridgwaterContract Type: Full-time, permanentSalary: Unqualified: Up to £30,273.36 with sleep in shifts, Qualified: Up to £31,952.96 with sleep in shiftsWorking Hours: 38 hours per weekAs a Team Leader, you...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Job Title: Residential Childcare Team LeaderHeadway Adolescent Resources is seeking a dedicated and compassionate Residential Childcare Team Leader to join our team in Bridgwater. As a key member of our residential adolescent childcare sector, you will play a vital role in providing a safe and supportive living environment for young people.Key...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Job Title: Residential Childcare Team LeaderWe are seeking a highly motivated and experienced Team Leader to join our team at Headway Adolescent Resources. As a key member of our residential childcare team, you will play a vital role in ensuring the well-being and safety of our young people.Key Responsibilities:Lead and manage a team of Residential Support...

  • Care Team Lead

    3 weeks ago


    Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full time

    Senior Support Worker OpportunitiesVoyage Care Ltd is seeking a dedicated Care Team Lead to join our team in North Petherton. This role offers the chance to work in a supportive environment, providing high-quality care to our clients.The successful candidate will be responsible for leading a team of Support Workers, ensuring that our clients receive the best...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Headway Adolescent Resources is a renowned residential adolescent childcare service with an established reputation for delivering high-quality care to young people from diverse backgrounds.We are currently seeking an experienced Team Leader to join our team in Bridgwater, who shares our passion for promoting the well-being and empowering young people to...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Job Title: Residential Childcare Team Leader PositionJob Summary:Headway Adolescent Resources is seeking a dedicated and compassionate Team Leader to join our residential adolescent childcare team in Bridgwater. As a Team Leader, you will be responsible for ensuring the needs of young people in our care are met and providing a positive and safe living...

  • Team Leader

    4 weeks ago


    Bridgwater, Somerset, United Kingdom Moto Full time

    Team Leader - West Cornwall Pasty - BridgwaterAs a Team Leader at Moto, you will be the strong right arm to our Department Manager. Your role is to be an enthusiastic brand ambassador who lives our values and leads our teams in transforming the UK's rest stop experience.Our Team Leaders are empowered to partner with their Department Manager to run the unit...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Job Title: Residential Childcare Team LeaderHeadway Adolescent Resources is seeking a qualified Team Leader to join our services in Bridgwater. The successful candidate will be responsible for ensuring the needs of young people in our care are met and providing a positive and safe living experience.Key Responsibilities:Lead and manage Residential Support...

  • Care Coordinator Role

    2 weeks ago


    Bridgwater, Somerset, United Kingdom Somerset Care Full time

    Care Services Leadership OpportunitySomerset Care is an award-winning not-for-profit provider of care across the South West. As a dynamic and compassionate Care Supervisor, you will be key to helping us provide the support and care our residents deserve.Key Responsibilities:Leading and guiding your care team to deliver a quality service to our...


  • Bridgwater, Somerset, United Kingdom Headway Careers Full time

    Job SummaryWe are seeking a dedicated and passionate Team Leader to join our Residential Adolescent Care team in Bridgwater. As a key member of our team, you will be responsible for ensuring the needs of young people in our care are met and providing a safe and supportive living environment.Key ResponsibilitiesManage and lead Residential Support Workers to...


  • Bridgwater, Somerset, United Kingdom Polaris Full time

    Job Title: Residential Childcare Team LeaderLocation: BridgwaterContract Type: Full-time, permanentSalary: Unqualified: Up to £30,273.36 with sleep in shiftsQualified: Up to £31,952.96 with sleep in shiftsSpecific Hours: 38 hours per weekPolaris is seeking a highly motivated and experienced Team Leader to join our Residential Childcare team in Bridgwater....


  • Bridgwater, Somerset, United Kingdom CareTech Group Full time

    We are seeking a skilled and compassionate Deputy Manager to join our Residential Complex Care team in the Hereford and Worcester region. As a key member of our care team, you will be responsible for supporting the manager in achieving the aims and objectives of our service.Main Responsibilities:Deputise in the absence of the registered managerSupport and...


  • Bridgwater, Somerset, United Kingdom Voyage Care Ltd Full time

    Job OverviewVoyage Care Ltd is seeking a dedicated Support Worker to join our team in North Petherton. This role involves providing exceptional care and support to our service users, ensuring their well-being and dignity are maintained at all times.Key ResponsibilitiesTo provide high-quality care and support to service users, promoting independence and...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    **Leadership Opportunity**We're seeking a skilled and compassionate Senior Childcare Professional to join our team as a Residential Childcare Team Leader.The successful candidate will be responsible for providing leadership and guidance to our team, ensuring the delivery of high-quality care and support to young people in our residential settings.Key...


  • Bridgwater, Somerset, United Kingdom Headway Full time

    Job OverviewJob Title: Residential Childcare Team LeaderLocation: BridgwaterContract Type: Full-time, permanentSalary: Up to £30,273.36 with sleep in shifts for unqualified candidates and up to £31,952.96 with sleep in shifts for qualified candidatesSpecific Hours: 38 hours per weekHeadway Adolescent Resources is a reputable organization in the residential...