Temporary Customer Service Advisor

2 months ago


Leyland, United Kingdom Envirocare Maintenance Solutions Full time

This is a 12 month fixed contract to cover maternity leave. Primary job is to oversee busy customer service, providing back up to other members of staff within the customer department. Dealing with existing client accounts and be the first point of call with regard to any questions and queries. The role is primarily to keep clients happy and actively solve any issues -having the ability to pinpoint the quickest action to get closure and pass on the correct information to the right people in the grounds maintenance network.

**Key Responsibilities**
- Ability to close off issues and problem solve
- Liaising with internal teams and franchisees to ensure that client jobs are progressed
- Sending quotes to property managers following regular site audits and providing quotations on request from clients.
- Working through one off job completion list to ensure completed jobs are invoiced. Some invoices are then uploaded via different client portals/job management systems and marked as complete to update client. This also includes closing down maintenance tasks on client portals.
- Ensuring open notes/queries on the system are checked regularly and closed/completed where possible. Checking with the team to ensure they are also up to date with their outstanding queries to avoid these being missed or falling out of SLA.
- Chasing outstanding quotations that are yet to be approved/rejected.
- Assist with issues and escalations as needed

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leyland, PR25 5DB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Reference ID: Leyland Office



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