Customer Service Advisor

3 weeks ago


Leyland, United Kingdom Webrecruit Full time

LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently, LWC Drinks employ over 1000 people, and they have 14 depots across the UK as well as a Support Centre and Hub distribution centre based in Chadderton, Manchester,

**Job Title**: Customer Service Advisor

**Reports To**: Office Manager

Brief Overview
- Taking a high volume of incoming calls which include customer complaints, queries, orders etc. contacting potential customers, order processing and arranging deliveries
- Taking part in regular promotional drives, upselling from promotional brochure on all calls
- Utilising all available reports and systems

Core Duties
- Building relationships with weekly telesales outbound customers, being a regular point of contact
- Ability to convert incoming calls to planned outbound calls
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately
- To have a clear and personable telephone manner
- Take ownership of solving customer issues through pro-active customer service
- To promote the sale of LWC Drinks own brand products
- To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to customers in their areas
- To promote from our promotional brochure and upsell specific drives
- Understanding the need to target specific customers with products that are relevant to them
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

Key Skills
- Excellent customer service skills with a real caring attitude for both the customer and the business
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the Trinity system
- Good teamwork skills
- Good communication and relationship building skills
- Good product knowledge
- Competitive salary + £2,000 bonus paid quarterly based on agreed KPI's.



  • Leyland, United Kingdom Streamline Search Ltd Full time

    Customer Service/ Sales Advisor required. Our client is a well-established logistics firm. Due to the continued expansion, they are looking for Customer Sales Advisor to join the diverse and growing team. **Customer Service/Sales Advisor - Position Overview** You will be an active team member in a fast-moving environment, providing excellent Customer...

  • Sales Advisor

    3 weeks ago


    Leyland, United Kingdom Service Care Full time

    We are reciting for part time sales advisor based in Leyland. The contracts are set to run for 3 months to start asap! The sales advisor is responsible for sales of new build shared ownership and market sale homes, achieving the required sales targets. Working on site representing the sales team, providing a professional, friendly and efficient service to...


  • Leyland, United Kingdom Adecco Full time

    **Customer Service Advisor** Do you want to be part of the fast-growing world-wide organisation, responsible for sales and distribution of spare parts to customers in all markets across the world? Our client is a global leader in the distribution, sales and marketing of aftermarket parts for heavy and medium-duty trucks, trailers, buses, and engines....


  • Leyland, Lancashire, United Kingdom Adecco UK Full time

    Customer Service AdvisorDo you want to be part of the fast-growing world-wide organisation, responsible for sales and distribution of spare parts to customers in all markets across the world?Our client is a global leader in the distribution, sales and marketing of aftermarket parts for heavy and medium-duty trucks, trailers, buses, and engines. Featuring...


  • Leyland, United Kingdom Bridge of Hope Full time

    My client, a market leader in their field based South of Preston, are looking for a dynamic, self starting Customer Service Advisor / Administrator to assist their busy Service Team on a temporary basis. The purpose of the role is to ensure customers are up to date with orders and paperwork & reporting is completed. The role will involve but not be limited...


  • Leyland, United Kingdom Adecco Full time

    My client, a market leader in their field based South of Preston, are looking for a dynamic, self starting Customer Service Advisor / Administrator to assist their busy Service Team on a temporary basis. The purpose of the role is to ensure customers are up to date with orders and paperwork & reporting is completed. The role will involve but not be limited...


  • Leyland, United Kingdom OCR Solutions Full time

    Senior Vehicle Service Advisor - Leyland The role of our Service advisor are critical in driving our Bodyshops forward. You will be responsible for managing the Parts Department from ordering and receipt of goods to storage and stock rotation. You will identify, locate and supply parts/accessories for workshop/body shop completing necessary...


  • Leyland, United Kingdom Envirocare Maintenance Solutions Full time

    Primary job is to oversee busy customer service with existing client accounts and be the first point of call regarding any questions and queries. Ability to close off issues and problem solve Liaising with internal teams to ensure that client jobs are progressed Raising quotes and sending to client Invoicing and uploading to client portals Raising...


  • Leyland, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Service Advisor - Debt Support / Debt Support Officer - 37 - hours based Leyland** **Salary £23,320.00 from 1st April 2024** If you have great customer service skills, enjoy helping people and have good computer skills then our client would like to hear from you. **About our Client**: - They are a local and national charity, they have 6...

  • Parts Advisor

    2 weeks ago


    Leyland, United Kingdom Arnold Clark Full time

    **Salary**: £27,569 with up to £39,000 OTE plus benefits **Type of work**: Permanent **Location**: Leyland About the role **We offer our Parts Advisors**: £39,000 OTE, made up of a competitive hourly rate, plus salary bonuses 33 days’ annual leave, rising to 40 with long service Flexible hours On-site and off-site training through our Parts...


  • Leyland, United Kingdom Santander Full time

    GBR Customer Experience Advisor - Full Time - Leyland Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting both full & part time permanent roles, our full-time starting salary of £21,200 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible...

  • Compliance Advisor

    4 weeks ago


    Leyland, United Kingdom Talent Sphere Ltd Full time

    **Job Description: Compliance Advisor** Job Title: Compliance Advisor. Hours Worked: 37.5 hours per week. Type of Appointment: Permanent. **Company Overview** QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and...


  • Leyland, United Kingdom Mulberry Vehicle Repairs Ltd Full time

    This is a vital role for a well established and growing business. You will ensure all incoming and outgoing Services and Parts are booked in and distributed amongst the mechanics and fabricators, ensure that all maintenance and vehicle repairs on commercial vehicles are carried out to the highest standard, in line with legislative requirement. - Helping...

  • Customer Services

    3 weeks ago


    Leyland, United Kingdom APC Overnight (Archive Business Centre Ltd) Full time

    We are seeking an experienced Customer Service Representative dealing with general enquiries in a busy overnight parcel delivery company. Previous experience in the transport sector would be preferred but not essential. The position is permanent. The working week will consist of: Monday to Friday 9am to 5pm **Job Types**: Full-time **Salary**: £12.42...


  • Leyland, United Kingdom Clarify Consultancy Ltd Full time

    Due to rapid growth and expansion our client, a successful national service company, requires a Customer Service Administrator to join their friendly and supportive team. - Handling customer service queries and requests - Liaising with delivery companies and end users for ETA of delivery - Working closely with customers to resolve any issues - Provide...


  • Leyland, United Kingdom Clarify Consultancy Ltd Full time

    Due to rapid growth and expansion, this successful international manufacturing company requires a Customer Service Representative to be the first point of contact for their clients. Reporting to the Sales Manager, duties to include: - Responding to customer queries about services - Providing price quotations and explaining product pricing - Making outbound...


  • Leyland, United Kingdom Commercial Business Equipment Ltd Full time

    We have a vacancy for a Customer Service Assistant who's main role will be as a Service Administrator. The successful applicant will have a pleasant telephone manner and be able to communicate well with customers. Good computer skills and accuracy are essential as you will be responsible for updating service records, placing orders, issuing supplies and...


  • Leyland, United Kingdom Arnold Clark Full time

    Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Leyland Motorstore and help customers get excited about our products. **Hours** **You’ll work a 5-day week on a set rota that includes weekends (44 hours per...


  • Leyland, Lancashire, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Manager you will be responsible for managing and supporting a large team as well as driving forward improvement plans for the team and business.Client DetailsBased in Leyland. This client is a not for profit housing association.DescriptionThe responsibilities of the Customer Service Manager will include but not limited to:Monitor and...


  • Leyland, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Operative** **Basic Salary: £20,319** **Hours/Shifts: 37.5 hrs a week, ability to work from home after training** Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring...